schnorb
Regular
Hi all
Im trying to avoid a big arguement and basically I dont want to fall out with my lbs, whom as a family we are generally very happy with they have sold us good bikes and provided a great service to us.
My son bought a Giant Defy Advanced 1 2015 modal from them just 2 weeks ago. It was set up by the shop and taken home, but on its first outing the seat post came loose enough to allow the seat to drop by about 50mm, it did not drop enough to allow the saddle to contact the frame and he stopped riding it and arranged me to come out and pick him up, he had traveled about 2 miles.
When i checked the fixing bolt it appeared tight but i noticed one small crack running from top of seat post down the frame, about 8mm long, its a white coloured frame and is easy to see. I took the bike straight back to the shop and was told its uncommon but they said leave the bike there and they would contact the manufacturer.
My question is this, should i wait on there reply or seek refund? Im of the opinion that is this a one off fault or am i going to be stuck with the feeling that this frame type is unsafe?
I understand this model is new but anyone had any experience with Giants after sales< warrenties
Thankyou all Schnorb
Im trying to avoid a big arguement and basically I dont want to fall out with my lbs, whom as a family we are generally very happy with they have sold us good bikes and provided a great service to us.
My son bought a Giant Defy Advanced 1 2015 modal from them just 2 weeks ago. It was set up by the shop and taken home, but on its first outing the seat post came loose enough to allow the seat to drop by about 50mm, it did not drop enough to allow the saddle to contact the frame and he stopped riding it and arranged me to come out and pick him up, he had traveled about 2 miles.
When i checked the fixing bolt it appeared tight but i noticed one small crack running from top of seat post down the frame, about 8mm long, its a white coloured frame and is easy to see. I took the bike straight back to the shop and was told its uncommon but they said leave the bike there and they would contact the manufacturer.
My question is this, should i wait on there reply or seek refund? Im of the opinion that is this a one off fault or am i going to be stuck with the feeling that this frame type is unsafe?
I understand this model is new but anyone had any experience with Giants after sales< warrenties
Thankyou all Schnorb