GrumpyGregry
Here for rides.
Over the years I've bought several bikes off of them and not had a problem. I do wonder if uninformed consumers have problems with them, but then they also have problems in LBS's. The best vfm bike I have ever bought is my Boardman HT Pro. I couldn't even source the drivetrain and wheels for that bike's rrp.And you think they offer a great service??? How many people moan about the level of quality on CC.
As to service. Depends on your priorities. They are open 7 days a week and late evenings on five of them. They offer click'n'collect on 10,000's of items and do price match against all the household names. That's the sort of service I like. Not available in any of the three LBS in a similar distance from my front door.