nickyboy
Norven Mankey
- Location
- You want hills? We got hills
They work on the basis people are lazy and let it auto renew. I bet the vast majority let it happen at least for the second year.
My Virgin deal ran out and it leapt up to normal price, I had already decided to leave, fiest phonecall and they offered to lower it back down.
I just wanted Freeview and basic internet without new contract best they could do was £48 had to have phone and 12 month contract early disconnect fee capped at £240
I cancelled 24 hours later, same deal £30, two months free partial refund of this payment and 30day contract no penalty.
Awful way to treat customer's.
Swallowed my ethics and took the deal couldn't face changing it all over for £3 less and slower internet!
If you're not lazy it's a good system as the lazy people effectively subsidise those who are not lazy