How do I complain to London Transport ?
- Thread starter ozboz
- Start date
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Well if you want to contact them Twitter is the way to go.
You don't need to get fully involved in Twitter, sign up, upload the pic and make a complaint.
Julia9054
Guru
- Location
- Knaresborough
[QUOTE 5357850, member: 9609"]seriously - is there really companies out there who's only means of contact is through twitter? how crap is that. what happes if you don't have an iphone like me.[/QUOTE]
You have a computer don't you - you can tweet using that? Or how are you posting here.
Twitter isn't their only means of contact but, as the OP has found out, they make it extremely difficult to complain through the proper channels - it's almost as if they don't want complaints . . .
Twitter gets their attention as it is public and harms their reputation
You have a computer don't you - you can tweet using that? Or how are you posting here.
Twitter isn't their only means of contact but, as the OP has found out, they make it extremely difficult to complain through the proper channels - it's almost as if they don't want complaints . . .
Twitter gets their attention as it is public and harms their reputation
Drago
Legendary Member
- Location
- Suburban Poshshire
If they're proving difficult to contact then contact the the transport commissioner about both the standard of driving and the difficulty in contacting them to raise a complaint.
should 'f made it two...
Salty seadog
Space Cadet...(3rd Class...)
[QUOTE 5357850, member: 9609"]seriously - is there really companies out there who's only means of contact is through twitter? how crap is that. what happes if you don't have an iphone like me.[/QUOTE]
You want to try contacting Yodel...... It's as if they don't exist.
You want to try contacting Yodel...... It's as if they don't exist.
Drago
Legendary Member
- Location
- Suburban Poshshire
You have to stand on a mountain top and call them.
Julia9054
Guru
- Location
- Knaresborough
[QUOTE 5357893, member: 9609"]no its not really public, it will only be seen by people daft enough to be using it
and I don't get twitter on my machine, which resuls in mystery threadfs like this where certain members commuicate in a secret code
View attachment 426264
that is all you get when yu exst in the ral world[/QUOTE]
It will be seen by the company which is public enough for them to respond.
I guess if you put communication barriers up for yourself for the advantages it gives you, then you have to accept the disadvantages too.
I guess you don't count Cyclechat as social media then?
and I don't get twitter on my machine, which resuls in mystery threadfs like this where certain members commuicate in a secret code
View attachment 426264
that is all you get when yu exst in the ral world[/QUOTE]
It will be seen by the company which is public enough for them to respond.
I guess if you put communication barriers up for yourself for the advantages it gives you, then you have to accept the disadvantages too.
I guess you don't count Cyclechat as social media then?
classic33
Leg End Member
Arriva?
U
User6179
Guest
[QUOTE 5357850, member: 9609"]seriously - is there really companies out there who's only means of contact is through twitter? how crap is that. what happes if you don't have an iphone like me.[/QUOTE]
Worst than that, companies pay other companies to run their social media, so you are not even contacting them.
Worst than that, companies pay other companies to run their social media, so you are not even contacting them.
crazyjoe101
New Member
- Location
- London
[QUOTE 5357850, member: 9609"]seriously - is there really companies out there who's only means of contact is through twitter? how crap is that. what happes if you don't have an iphone like me.[/QUOTE]
Many reply more helpfully on Social Media because of the bad PR. At TfL the 'machine' of phone and emails is so big it moves at a snails pace - you can wait weeks for an email to be processed and the phone wait can be anything from instant to hours depending on time of day and if they have enough staff on. They, and most other companies, have a team just to check the social media and reply quickly, they normally refer you to a colleague but it skips the queue a lot of the time.
Many reply more helpfully on Social Media because of the bad PR. At TfL the 'machine' of phone and emails is so big it moves at a snails pace - you can wait weeks for an email to be processed and the phone wait can be anything from instant to hours depending on time of day and if they have enough staff on. They, and most other companies, have a team just to check the social media and reply quickly, they normally refer you to a colleague but it skips the queue a lot of the time.
vickster
Legendary Member
Did you look at the photo?
