Ignorant pig.

[Deleted member 23692]

Places I've worked for in the past have used the '3 pillars of delight' business ethic to ensure customer satisfaction, more commonly known as 'the shocker'

 

[TheDoctor]

Well, I'm with the OP here. Post Office staff must be trained to be as awkward and idle as they are, and the sooner they're sold off the better...

 

[Mad Doug Biker]

He obviously doesn't work at an establishment where they operate the 'Four Pillars of Delight'.


Our Business Philosophy

Cambria Group's businesses are underpinned by adherence to our "Four Pillars of Delight". These are described below. When you transact business with Cambria Automobiles plc, we are committed to ensuring we meet the standards and behavior embedded in the Four Pillars.

Pillar 1 - Associate Delight
Members of our team are not "members of staff", "employees" or "resources" - we are ASSOCIATES. The associate is proud to be associated with our business and will be rewarded on his/her contribution to the four pillars. All associates should feel empowered and have autonomy to make decisions affecting the running of the business. Associates will feel that they can achieve all of their career aspirations with Cambria: correspondingly, Cambria will invest in its associates in order that they can achieve their full potential.

Pillar 2 - Guest Delight
All associates will be encouraged to treat all prospective and actual customers at all times in the way that they would treat a GUEST coming into our own homes. Associate empowerment is the key to achieving this goal. The organisation must be transparent and open at all times and able to empathise with a diverse guest base. Guests, whether private, corporate or public sector, should feel that they have enjoyed their experience of connecting with our associates and that they have had experiences they would wish to repeat.

Pillar 3 - Brand & Partner Delight
The Group's retail businesses aim to become the retailer of choice for all the BRANDS we represent. This imperative requires the achievement of brand vehicle and parts sales objectives, the consistent achievement of top quartile brand CSI rankings, and the development of a fully open and trusting relationship with all brand personnel.

Pillar 4 - Stakeholder Delight
Our Group's goal is to deliver delight for its STAKEHOLDERS. This means achieving all financial and non-financial criteria agreed with stakeholders, being open and transparent in all communication to ensure a trusting relationship, and providing timely and accurate information so the stakeholders understand business performance. Cambria Automobiles plc fully subscribes to these Group objectives.

Places I've worked for in the past have used the '3 pillars of delight' business ethic to ensure customer satisfaction, more commonly known as 'the shocker'

..... He might still have just heard that his Mum had been run over by a bus or something though, in which case, sod your ****ing stamps!

 

[threebikesmcginty]

..... He might still have just heard that his Mum had been run over by a bus or something though, in which case, sod your ****ing stamps!

He might have done, he could have acknowledged the OP though and said "gis a fuggin minute", mind you it was only colly so who really gives a monkeys toss...

 

[Mad Doug Biker]

He might have done, he could have acknowledged the OP though and said "gis a fuggin minute"

I doubt I'd EVER say anything as... erm.... elloquent as that had I just heard the news, you can wait a few moments as the Police/Doctor/distraught relative gives me the details/needs calming down. Simples!

mind you it was only colly so who really gives a monkeys toss...

To be fair, the sight of a Colly trying to buy stamps would probably have brought me round again!

 

[Peteaud]

If you can afford to buy a book of stamps i have no sympathy for you Mr Rich moneybags.

 

[ComedyPilot]

If my boss ever caught me making a customer wait like the OP whilst I took a personal mobile 'phone call, I would be now looking for another job.

Good on Colly - Although I would also email the PO about this.

 

[ComedyPilot]

Talking about ignorance, I was in a less than reputable fast food outlet on Monks Cross in York last weekend. A bloke on the next table got up and walked away to get napkins etc, and left his wallet and iPhone unattended on the table. A lad stood outside saw this and walked over. He looked around (checking ?) and saw me looking at him. I shook my head and started to get up so he turned round and walked out.

The owner came back to the table unaware of the 'drama', so I said, "I kept an eye on your stuff for you..."

Blank stare....

"I said I kept an eye on your phone and wallet, you'd left them on the table"

Blank stare....

"Don't mention it...."

 

[glenn forger]

Me: “Sorry, you can’t check this out.”

Patron: “Why not?”

Me: “You have three overdue books.”

Patron: “Is there anyway you can let this slide?”

Me: “Nope.”

(The patron proceeds to take off her shirt.)

Patron: “How about now?”

Me: “No. Please put on your shirt before I call the police.”

(The patron then takes off her pants, pulls aside her underwear, and soaks the floor. It is carpet, so there is a lot of damage. My coworker calls the police.)

Patron: “Now will you let it slide?”

Me: “No.”

Patron: “F*** you!”

(She goes over to a shelf, puts her back against it, and pees all over. It splashes up and ruins several books. She also defecates, picks up one of the books, tears out several pages, and uses it to wipe. The police arrive, and she calls her boyfriend, who is apparently in another section. He pleads with the police to let her free, but they don’t let her. He then adds to the mess that his girlfriend has already made. The police take him too. Later, we find another section that is completely ruined. That must have been where the boyfriend was.)

 

[redcard]

You would have had my respect if you had challenged him, rather than walking away with your tail between your legs, stampless.

 

[redcard]

I'm amazed that some people hereabouts seem to think it's ok for someone who's being paid to do a job to ignore someone he's being paid to help because he's on his mobile on his own personal business. Seriously, amazed. He's being paid. Money. To do a job. And he's not doing it. In fact, he's doing the opposite of it. He's being paid. To help people. And instead, he's annoying people. And you think that's ok? Seriously, you must visit my planet some time.

There was no mention of it being a mobile, or of it being a personal call.

 

[oldfatfool]

There was no mention of it being a mobile, or of it being a personal call.

Exactly, even if it was a mobile it doesn't mean it is private call, and most people have cordless phones that can easily be mistaken for mobiles in anycase.

 

[swee'pea99]

You're right, I was jumping to conclusions. It was a landline of course, which is crucial, and he'd just heard that his mum was trapped in a burning building. So ignoring (not even acknowledging) the person who was paying his wage was clearly the right thing to do. My bad. As they say. Also, my arse. As they also say.

 

[shouldbeinbed]

Oh give it a rest with the I pay your wage schtik. It's an unearned presumption of superiority that denies respect or rights to the other party, it ranks with I'm not racist but.....

 

[Mr Haematocrit]

If I was you I would write a letter of complaint..... Of course that does mean you will have to pop down the post office to get some stamps