kedab
Veteran
- Location
- nr cambridge
that was the general gist of the email I sent to my most local Giant store...i asked that, if they hadn't got one already, would they be so kind as to have the particular model i'm interested in shipped to the store in the frame size i'll most likely require, so that i could check it out?
their answer? 'that's model isn't in our stock range plan so, no, we won't get that in for you to check out, we think a member of staff has that model in that size so we might be able to have that in store for you on the day?'
now, i get that there's only so much stock you can hold in any given space but when a customer asks to check out a £2000 product, to check it fits before they purchase it, you'd think the retailer would be all over that...wouldn't you?
initially i misunderstood the reply, i thought they simply weren't stocking the bike at all, so i asked, 'if you're not stocking them, please tell me where i can go to buy one'...their next reply really knocked it out of the park.
'oh, you can buy one from us, just tell us what size you want, give us a 10% non-refundable deposit and we'll order it in for you'
oh right! you want me to give you £200 before you'll get the bike in?! i was a little miffed i can tell you...i'm pretty sure i know what size i need for that frame, i just wanted to be 100%. it is 2k after all...is that too much to ask? clearly it is for Giant...i'd like to say i'll not buy it now but that's not true, i will and most likely from that store but they get pants out of 10 for that customer service...
(as for the bespoke bike i was going to have built, i couldn't justify it in the end and baby is almost here so, i compromised...again)
their answer? 'that's model isn't in our stock range plan so, no, we won't get that in for you to check out, we think a member of staff has that model in that size so we might be able to have that in store for you on the day?'
now, i get that there's only so much stock you can hold in any given space but when a customer asks to check out a £2000 product, to check it fits before they purchase it, you'd think the retailer would be all over that...wouldn't you?
initially i misunderstood the reply, i thought they simply weren't stocking the bike at all, so i asked, 'if you're not stocking them, please tell me where i can go to buy one'...their next reply really knocked it out of the park.
'oh, you can buy one from us, just tell us what size you want, give us a 10% non-refundable deposit and we'll order it in for you'
oh right! you want me to give you £200 before you'll get the bike in?! i was a little miffed i can tell you...i'm pretty sure i know what size i need for that frame, i just wanted to be 100%. it is 2k after all...is that too much to ask? clearly it is for Giant...i'd like to say i'll not buy it now but that's not true, i will and most likely from that store but they get pants out of 10 for that customer service...
(as for the bespoke bike i was going to have built, i couldn't justify it in the end and baby is almost here so, i compromised...again)