Fab Foodie
hanging-on in quiet desperation ...
- Location
- Kirton, Devon.
Dears
3 months ago, late one bright clear night on an empty 4 lane motorway I got rear-ended at speed by an E-class Merc Taxi which wrote off our recently purchased and much loved VW Transporter camper. Absolutely no fault of mine - was doing 60mph on the inside lane minding my own business. The Police are prosecuting the driver for driving without due care and attention.
Police arrived and did all the necessary. Our insurance company (Via an accident Management Company) were very efficient at getting the vehicle to a compound and providing us with a hire car etc. We were quick in providing all requested details. between a week and 10 days an independent inspector assessed the damage and gave a valuation to both our and the TP insurance company.
Since then, they will not pay. They think the independent valuation is wrong/too high as they found a much cheaper 'similar vehicle' on ebay!
We have provided evidence from the market that the valuation is in the ball-park - from the sales website of the company who converted our van.
We have even submitted a copy of our purchase order - we'd not had it 3 months!
We are still waiting with very limited information on progress etc. despite constant emails and calls to the accident handling company and trying to escalate it within their organisation.
They inform me that all communication with the TP insurer is via a'Portal' and so they don't communicate man to man.
Am at a loss what to do. It's a simple case, we've had to sign an extended lease for the hire car (which TP insurer is paying for) which was ~£200 per day! That's £18 frickin grand (on paper - that may not be what's actually being paid). Even so, it's wasted money.
The hire car doesn't have a tow-bar so we haven't been able to go away in our caravan for 3 months either - no compensation for that.
This seems a stupid state of affairs. We in limbo and it could have been sorted weeks ago. I don't see who is benefitting here.
Where can I get advice? RAC/AA, Ombudsman, Citizens advice, any friendly CC lawyers, etc.
Thoughts?
Verypissedoff
3 months ago, late one bright clear night on an empty 4 lane motorway I got rear-ended at speed by an E-class Merc Taxi which wrote off our recently purchased and much loved VW Transporter camper. Absolutely no fault of mine - was doing 60mph on the inside lane minding my own business. The Police are prosecuting the driver for driving without due care and attention.
Police arrived and did all the necessary. Our insurance company (Via an accident Management Company) were very efficient at getting the vehicle to a compound and providing us with a hire car etc. We were quick in providing all requested details. between a week and 10 days an independent inspector assessed the damage and gave a valuation to both our and the TP insurance company.
Since then, they will not pay. They think the independent valuation is wrong/too high as they found a much cheaper 'similar vehicle' on ebay!
We have provided evidence from the market that the valuation is in the ball-park - from the sales website of the company who converted our van.
We have even submitted a copy of our purchase order - we'd not had it 3 months!
We are still waiting with very limited information on progress etc. despite constant emails and calls to the accident handling company and trying to escalate it within their organisation.
They inform me that all communication with the TP insurer is via a'Portal' and so they don't communicate man to man.
Am at a loss what to do. It's a simple case, we've had to sign an extended lease for the hire car (which TP insurer is paying for) which was ~£200 per day! That's £18 frickin grand (on paper - that may not be what's actually being paid). Even so, it's wasted money.
The hire car doesn't have a tow-bar so we haven't been able to go away in our caravan for 3 months either - no compensation for that.
This seems a stupid state of affairs. We in limbo and it could have been sorted weeks ago. I don't see who is benefitting here.
Where can I get advice? RAC/AA, Ombudsman, Citizens advice, any friendly CC lawyers, etc.
Thoughts?
Verypissedoff
