nickyboy
Norven Mankey
- Location
- You want hills? We got hills
Mum bought a 2nd hand Brompton from an LBS a few months ago. Couple of weeks ago the gear shift cable snapped so she took it in and they diagnosed it, repaired it, and charged her £87
Fast forward a week, the cable snaps again. Mum took it back and they decided that their initial diagnosis wasn't correct (so the £87 was wasted) and a different repair was required.
Mum went into there yesterday. Bike was fine and repaired. Conversation went something like this:
LBS "There's your bike, the bill's attached"
Mum "I'm surprised you've billed me for this considering I've already paid £87 for a repair that wasn't required"
LBS "Well, you've got to pay the bill"
Mum "I'm not very happy about this"
LBS "You don't want to pay the bill do you?"
Mum "No I don't. But I will go to my car [parked outside] and get the money" [Mum picks up bike and walks out]
LBS "Put the bike down, if you go out to your car you're just going to drive off without paying"
Mum "Are you being serious? I'm walking out with the bike, putting it in the car, then I'm coming back in with your payment. Are you accusing me of being a thief?"
[she walks out, LBS walks out with her to make sure she doesn't drive off]
[comes back into the shop]
LBS "I'm sorry I said that, I'm having a bad day"
Mum "Yes, I'm sorry you said that too"
LBS "You know what, forget about this bill, you're right, you've already paid £87, that's enough"
Another customer lost to the local LBS
Fast forward a week, the cable snaps again. Mum took it back and they decided that their initial diagnosis wasn't correct (so the £87 was wasted) and a different repair was required.
Mum went into there yesterday. Bike was fine and repaired. Conversation went something like this:
LBS "There's your bike, the bill's attached"
Mum "I'm surprised you've billed me for this considering I've already paid £87 for a repair that wasn't required"
LBS "Well, you've got to pay the bill"
Mum "I'm not very happy about this"
LBS "You don't want to pay the bill do you?"
Mum "No I don't. But I will go to my car [parked outside] and get the money" [Mum picks up bike and walks out]
LBS "Put the bike down, if you go out to your car you're just going to drive off without paying"
Mum "Are you being serious? I'm walking out with the bike, putting it in the car, then I'm coming back in with your payment. Are you accusing me of being a thief?"
[she walks out, LBS walks out with her to make sure she doesn't drive off]
[comes back into the shop]
LBS "I'm sorry I said that, I'm having a bad day"
Mum "Yes, I'm sorry you said that too"
LBS "You know what, forget about this bill, you're right, you've already paid £87, that's enough"
Another customer lost to the local LBS
