Otherwise, if using a PC keyboard, click to select the CD on the desktop and press the Windows key and E, or select Eject from the file menu.
If you have a two (or more) button mouse, right-click on the CD and select Eject. If you have a single button mouse, ctrl-click the CD and select Eject.
Although that only works if you already have a CD in the drawer. If the CD drawer is empty then he'll have to try another route (your F12 hint is good, although on my keyboard F12 is volume up).
In the Finder, Choose View > Customize Toolbar. In the window that appears, drag the Eject button to the toolbar, then click Done. Select the disc you want to eject in the Finder window, then click the Eject button in the toolbar.
or
Bring up a shell and type eject. (terminal within utilities)
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