Dear Customer
Thanks for your email.
I can assure you customer service is our number one priority. In the case highlighted in recent press articles, we regret this was not delivered to our usual standards. We would like to apologise for any resulting confusion and reassure you this was an isolated incident.
M&S offers an inclusive, secular environment for employees and customers, working closely with any employee with religious beliefs of any denomination that restrict specific food or drink handling. We aim to manage this so that all employees work in departments that allow them to offer great customer service at all times. Requests such are considered on a case by case basis and may lead to an individual working in a department where conflicts wouldn't arise, such as in clothing or bakery in foods.
This policy has been successfully implemented over many years and does not compromise our ability to offer the highest level of customer service.
Thanks again for getting in touch.
Kind regards
Simon Hoskins