Mobile phone signal abroad advice please?

[stephec]

A week ago I got a new phone on EE, and one of the questions I asked was will it work in Germany when I go there next week?

The reply was, 'yes it will work just the same as here and all your allowances will be available.'

Now here I am in a German hotel room looking at a phone with no network signal, letting it auto select a network makes no difference to if I try to manually select one, does anyone have any ideas?

Brexit comments not required thank you.

 

[AndyRM]

If Brexit comments aren't allowed then I blame Thatcher.

More constructive advice may be available from an EE shop in Germany perhaps?

 

[Adam4868]

Have you got to turn roaming on ?

 

[Drago]

Tried changing location, or switching the phone off and on again?

 

[vickster]

Maybe you're in a low/no signal area. Turn the autoselection on and off, then reboot if no joy

 

[midlife]

That's odd, I'm on EE and whenever I've been to France and Portugal the phone automatically transfers to the local EE partner service.

 

[classic33]

Phone 07973 100150, after 07:00 your time. That fails try an Orange shop, they may be willing to help.

 

[Milkfloat]

Have you got to turn roaming on ?

This, check your handset settings.

 

[Salty seadog]

Thirded, you need to turn roaming on .

 

[jefmcg]

EE are very good at customer support. If the good suggestions here don't work, find WiFi and open a chat with them to work out what is going on.

Bummer in one way, but being stuck in a German patisserie may just have it's upside.

 

[stephec]

Cheers everyone, roaming is definitely on.

According to the EE website you're supposed to text 'roaming' to 150 before going abroad first to check that it's working, something the nice young man in the shop neglected to mention last week.

I'll contact live chat later on whilst pretending to be working.

 

[chriswoody]

Whereabouts in Germany are you? Up here in the North we have terrible phone coverage and trying to find 4G reception so that I can read the paper on the train in to work in the mornings, is a joke.

On a more serious note, there is no reason that you shouldn't be able to just use your phone here, as you say, it's probably an issue with your UK carrier.

 

[stephec]

I'm near Hildesheim, didn't get a signal at Hannover Airport either though.

 

[chriswoody]

Ah, just down the road from me then. I'm not sure about Hildesheim, but you should definitely got a decent signal in the airport. Are you going to be in Hannover at all this week? If so, you need to pop into the Markthalle for lunch, dirt cheap and a massive range of food to choose from. Hope you get it sorted with minimal hassle.

 

[Paulus]

I'm near Hildesheim, didn't get a signal at Hannover Airport either though.

You may have to go into your account and switch the international call roaming on from there. I had the same problem last year with Virgin. It wasn't switched on automatically.