Do you have contingency plans? You cannot rely absolutely on any technology. shoot happens.
I am told that, even in this day and age, if people want to talk they can use landlines, or send emails on laptops and desktops. At least they can out here in the sticks.
Sorry if you lost an order, but at least you knew by 08.52 that you had missed an email so could hopefully resolve the issue.
Thank you, not critical but an inconvenience. All resolved now.
The difficulty is that no communication is foolproof. Email seems to be the most robust way as the server keeps retrying until it gets through. Unfortunately the sender doesn’t know if it has been received.
In London where 97.26% of all U.K. business is conducted, email is pretty good on the tube network as there’s WiFi in most stations. Sadly above ground it’s 4g and it was that 30 mins of taking kids to school, walking to tube and before going underground that no data was working. It’s rare I need to be online during that period but today I was.
Lots of infrastructure went down. For example all the bus display boards crashed. But the news outlets focus on the tweets of people upset about Facebook posts. This gets the non-working people all worked up about snowflakes and sillly updates whilst entirely oblivious to what has been quite a major outage for a number of people.