Oh no... No O2!

Discussion in 'CycleChat Cafe' started by PeteXXX, 6 Dec 2018.

  1. beepbeep

    beepbeep Well-Known Member

    My wife took out a pay monthly o2 contract in August having been recommend this provider by the local phone shop and also by looking at the coverage map of where we live....

    3 month later we cancelled the contract as we had no signal within 4 miles ( measured with gps ) of our home. She uses the phone for work so it was pretty useless having it. When we rang customer services we were given different stories by different members of staff. Until I finally got through to a network agent who admitted there was a lack of masts in our but said '' don't worry we are looking at getting planning permission to have one built''. I nearly laughed myself off the chair...I then spoke with another agent in networks who admitted the coverage Map was wrong as one of their engineers had been carrying out checks in my area as a result of my complaint...They agreed to let me terminate the contract with no penalties. The whole experience with 02 was an absolute disgrace..They lies through their teeth at every opportunity. My wife moved her pone to Vodafone and got a better contract at a reduced monthly rate....I wouldn't touch 02 with a greasy barge pole..
  2. oldwheels

    oldwheels Veteran

    You can not rely on any mobile provider 100%. I have 2 phones. One is Vodaphone which is my main one but for £5 per month I also have BT on a cheap Moto E. Living on my own and being often in places where I would not be found for a long time I feel safer with a backup. I have had a couple of near misses where I was not injured but the circumstances gave me serious pause for thought. A broken leg for example particularly in winter would probably kill me.
  3. glasgowcyclist

    glasgowcyclist Charming but somewhat feckless

    There's a project manager at Ericsson whose jacket's on a shaky peg; looks like the problem was an expired certificate in software that was being decommissioned.
    Markymark and Drago like this.
  4. Drago

    Drago Flouncing Nobber

    My Tesco mobile still not right - it's bliss!
    NorthernDave likes this.
  5. Threevok

    Threevok President of the Not From Brazil party

    South Wales
    Sky seems to be back up here
  6. glasgowcyclist

    glasgowcyclist Charming but somewhat feckless

    Press release at https://mb.cision.com/Main/15448/2694397/959040.pdf

    Here's an extract:

    Following network disturbances in a number of Ericsson’s (NASDAQ:ERIC) customer networks, Ericsson has taken immediate action to minimize impact and support the restoration of services.

    During December 6, 2018, Ericsson has identified an issue in certain nodes in the core network resulting in network disturbances for a limited number of customers in multiple countries using two specific software versions of the SGSN–MME (Serving GPRS Support Node – Mobility Management Entity).

    Börje Ekholm, President and CEO, Ericsson, says: "The faulty software that has caused these issues is being decommissioned and we apologize not only to our customers but also to their customers. We work hard to ensure that our customers can limit the impact and restore their services as soon as possible."

    An initial root cause analysis indicates that the main issue was an expired certificate in the software versions installed with these customers. A complete and comprehensive root cause analysis is still in progress. Our focus is now on solving the immediate issues.
    NorthernDave likes this.
  7. youngoldbloke

    youngoldbloke The older I get, the faster I used to be ...

    Thanks, but I have absolutely no idea what any of that means.
  8. classic33

    classic33 Legendary Member

    Think of it as past it's use by date.
    youngoldbloke likes this.
  9. OP

    PeteXXX Cake or ice cream? The choice is endless ...

    My GiffGaff is working apart from texts. It keeps sending them, but pings up on my phone that it's not been sent.
    No1 daughter just received 9 identical messages from me :laugh:
  10. beepbeep

    beepbeep Well-Known Member

    I have an old HTC with a ''ROAMING SIM'' The type used in trackers and alarms...Its for emergency while I'm out and about and guaranteed to find a signal. It uses ALL the networks. They are about £15 with about an hours worth of calls on it but this venerable runs out if yo don't use it and it will not disconnect through lack of use.
  11. mjr

    mjr Comfy armchair to one person & a plank to the next

  12. mjr

    mjr Comfy armchair to one person & a plank to the next

    Hopefully it means that buyers might take warnings about cryptographic certificates about to expire a little more seriously from now on! ;)
  13. Dave7

    Dave7 Guru

    Have to agree with @Markymark as although it is sad, the fact is many people now NEED their phones.
    On the other hand I was just listening to an interview where a taxi driver was due to take a wedding group to a stately home and told his boss that he couldnt do it without his phone-satnav.
    What ever happened to A-Z or maybe (shock horror) asking someone for directions.
    classic33 likes this.
  14. classic33

    classic33 Legendary Member

    They, 02, bought the assets of BTCellnet.
  15. mjr

    mjr Comfy armchair to one person & a plank to the next

    I can't remember the last time I saw an actual A-Z but their website says there are 42 county A-Z books, some branded as A-Z and others branded as Phillips. England alone has 48 counties, so it seems like they don't cover the whole country any more. The focus seems to be on online mapping now.

    I've got offline maps from OSM.org on my phone for my local area. I'm not sure why a taxi driver wouldn't have something like that as a fallback for poor signal areas anyway.
    NorthernDave likes this.
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