My wife took out a pay monthly o2 contract in August having been recommend this provider by the local phone shop and also by looking at the coverage map of where we live.... 3 month later we cancelled the contract as we had no signal within 4 miles ( measured with gps ) of our home. She uses the phone for work so it was pretty useless having it. When we rang customer services we were given different stories by different members of staff. Until I finally got through to a network agent who admitted there was a lack of masts in our but said '' don't worry we are looking at getting planning permission to have one built''. I nearly laughed myself off the chair...I then spoke with another agent in networks who admitted the coverage Map was wrong as one of their engineers had been carrying out checks in my area as a result of my complaint...They agreed to let me terminate the contract with no penalties. The whole experience with 02 was an absolute disgrace..They lies through their teeth at every opportunity. My wife moved her pone to Vodafone and got a better contract at a reduced monthly rate....I wouldn't touch 02 with a greasy barge pole..