Parcels delivered fro someone else - What is the norm??

[Mad Doug Biker]

Our phone number was nearly the same as the local convent at one time, so we used to get calls asking for Mother Superior & Sister Gladys etc.

The local Golf Club for us at one point too.

 

[derrick]

we live in a culdesac, all on a whats app group. so we just message the right one , then they pick it up.

 

[wiggydiggy]

hilst OP's question doesn't apply to me (my neighbours are always in so I domn't get parcels) I would wonder about liability voluntarily accepting somebody else's delivery.

What if it's a massively expensive Rolex and you take it round but then neighbour declares "we never got it" or "damaged packaging and broken item" and demands a refund. Do you get tangled up in liability?

Incorrectly delivered items that appear outside your house not an issue but where you accept the package to you tak liability for it's actual delivery?

Ian

I mean unless it says Rolex on the side, I doubt I'd know what's in it. I've taken a photo in the past of anything I'm keeping for a neighbour just in case though.

I did have a parcel stolen once, it was delivered to a neighbour (who I knew was a wrong un) and they kept it. I did call the police as I needed a crime number (couriers said they left it with neighbour, neighbour denied it) and I ended up getting another one sent to my work.

 

[grldtnr]

I might be out on a limb here, but surely the courier or delivery driver have a duty of care to deliver as addressed or to a recognised location?
After trying and failed to pick up my parcel , when I was home and a poor attempt from the driver to deliver, even despite the firm notifying me when it was due, I was quite aggrieved and complained vigorously to the deliverer concerned, so someone has got a rollicking for it , too bad , they should have got it right first of.
I have done the job myself as Royal mail postie. Done it for years , so I do know what's what, it seems to me couriers are sent out with a van load of parcels and are over pressured to not take items back or attempt redelivery, the depots do not have facilities in to hold packages that not delivered.
The fault is the consumer not recognising the pressure excerted by contractors, on non committed part timers making a bit of pin money on the QT,
It's got so now I ask , who delivers my orders, if I don't trust the deliverer , then I request it's sent by Royal Mail, but even then that's been dumbed down from what it was.
Its time the customers , that's you and I ,demand better service, rather pander to the convience of some oik who really can't be arsed to do what they should do

 

[Drago]

The Royal Mail is so bad here I actually breathe a sigh of relief when I discover Evri are delivering a parcel. Yep, that bad.

 

[Psamathe]

The Royal Mail is so bad here I actually breathe a sigh of relief when I discover Evri are delivering a parcel. Yep, that bad.

Local variability. For me Royal Mail is very convenient and ignoring that we only get deliveries a few days each week, items do arrive without having to bother to stay in only to get a text "You were out so we didn't deliver ...".

Ian

 

[Electric_Andy]

They usually added an update on how they and their family were doing.

That's hilarious! In an off-the-wall, slightly sad way, but still made me chuckle

 

[grldtnr]

The Royal Mail is so bad here I actually breathe a sigh of relief when I discover Evri are delivering a parcel. Yep, that bad.

Now that is bad!
Just speak as I find, the local Evri is abysmal , a part timers in battered puddle jumper cars, most likely with no business insurance.
Perhaps it helps that I was at my local RM depot when working , and I am on the 'old boys ' network as a former colleague.
But my view is 'us' consumers have accepted a dumbed down service from Couriers, it time to expect better service.
So, Drags, you comment that RM is poor , was it always like that, I don't think it was.
But in truth I jumped off the job as I could see how things were going ,and didn't want any part of it, sure I could have stayed , but if your not part of the solution your part of the problem
Change what you can, don't accept what you can't.

 

[wiggydiggy]

I might be out on a limb here, but surely the courier or delivery driver have a duty of care to deliver as addressed or to a recognised location?
After trying and failed to pick up my parcel , when I was home and a poor attempt from the driver to deliver, even despite the firm notifying me when it was due, I was quite aggrieved and complained vigorously to the deliverer concerned, so someone has got a rollicking for it , too bad , they should have got it right first of.
I have done the job myself as Royal mail postie. Done it for years , so I do know what's what, it seems to me couriers are sent out with a van load of parcels and are over pressured to not take items back or attempt redelivery, the depots do not have facilities in to hold packages that not delivered.
The fault is the consumer not recognising the pressure excerted by contractors, on non committed part timers making a bit of pin money on the QT,
It's got so now I ask , who delivers my orders, if I don't trust the deliverer , then I request it's sent by Royal Mail, but even then that's been dumbed down from what it was.
Its time the customers , that's you and I ,demand better service, rather pander to the convience of some oik who really can't be arsed to do what they should do

Absolutely. That parcel that was stolen I was actually an Xbox being returned under warranty, I told Microsoft in no uncertain terms they had to send me another, any attempt by them to fob me off onto the delivery company (DPS I think) was met with refusal, I didn't agree to it being left with an unknown neighbour and MS had a duty of care as you say to ensure the parcel arrives into my hands. Who they use to do that is nothing to do with me so long as it comes to me and only me.

Its not just parcels this applies to, a recent JustEat order (my last one now) was delivered to the wrong address. The driver actually phoned me and asked for the delivery code which I refused to give - the code is supposed to stop misdelivery (I believe he took it to a friends house, or just kept it). JustEat actually marked the order as delivered and after several emails back and forth they refunded me.

Royal Mail is so slow these days, I've had issues with documents needed for banking not arriving in anything less than 10 days after posting, 1st class too. At a local level the posties are still very helpful, and the post office shop staff lovely, but the distribution system is badly straining.

The only company I've always had great delivery from is Amazon, using their own drivers and being able to track it every step of the way. They actually read delivery instructions as well!

 

[grldtnr]

Local variability. For me Royal Mail is very convenient and ignoring that we only get deliveries a few days each week, items do arrive without having to bother to stay in only to get a text "You were out so we didn't deliver ...".

Ian

It's going to get worse, now that Czech billionaire has got control of Royal Mail, surely he will asset strip RM's property estate, the business was already concentrating operations into bigger more remote sites, , in my postal district all the rural deliveries are now based in Southend that's 5 delivery offices in one building, rumours all that will go into Chelmsford ,20 odd miles away, for which is a very urban area

 

[Dogtrousers]

Our phone number was nearly the same as the local convent at one time, so we used to get calls asking for Mother Superior & Sister Gladys etc.

My parents' was similar to the local taxi company. When I'd visit them and want a lift from the station I'd call and ask "is that the taxis?" and my dad would fall for it every time, and start telling me I had a wrong number.

 

[Kingfisher101]

I dont take them in, I just say no when asked.
Once a big wagon stopped opposite and asked me if I would take in a massive wardrobe for the lady opposite. I said certainly not. If she's not in then its for them to redeliver it not for me to have the headache of getting it over the road.

 

[Electric_Andy]

'us' consumers have accepted a dumbed down service

I agree, but what is the alternative? If you complain then there is no comeback. I tried to fight DPD some years ago as they delivered a bike with a totally bent in derailier, I even witnessed the man in the depot drop it. Numerous phone calls and complaints, they never answer and never get back to you. Totally unregulated unless things have changed drastically

 

[BoldonLad]

I agree, but what is the alternative? If you complain then there is no comeback. I tried to fight DPD some years ago as they delivered a bike with a totally bent in derailier, I even witnessed the man in the depot drop it. Numerous phone calls and complaints, they never answer and never get back to you. Totally unregulated unless things have changed drastically

Assuming the bike (or whatever) was bought from a retailer, and, seller arranged delivery, I would have thought any redress is with the retailer, not the courier. The courier is the retailers subcontractor, your “contract” is with the retailer.

 

[presta]

My parents' was similar to the local taxi company. When I'd visit them and want a lift from the station I'd call and ask "is that the taxis?" and my dad would fall for it every time, and start telling me I had a wrong number.

One day at work I called the Plessey sales office using the number in the back of their data book which turned out to be a misprint. Some poor guy was fielding dozens of calls a day wanting Plessey.