Parcels delivered fro someone else - What is the norm??

[Drago]

The Royal Mail is so bad here I actually breathe a sigh of relief when I discover Evri are delivering a parcel. Yep, that bad.

 

[Psamathe]

The Royal Mail is so bad here I actually breathe a sigh of relief when I discover Evri are delivering a parcel. Yep, that bad.

Local variability. For me Royal Mail is very convenient and ignoring that we only get deliveries a few days each week, items do arrive without having to bother to stay in only to get a text "You were out so we didn't deliver ...".

Ian

 

[Electric_Andy]

They usually added an update on how they and their family were doing.

That's hilarious! In an off-the-wall, slightly sad way, but still made me chuckle

 

[grldtnr]

The Royal Mail is so bad here I actually breathe a sigh of relief when I discover Evri are delivering a parcel. Yep, that bad.

Now that is bad!
Just speak as I find, the local Evri is abysmal , a part timers in battered puddle jumper cars, most likely with no business insurance.
Perhaps it helps that I was at my local RM depot when working , and I am on the 'old boys ' network as a former colleague.
But my view is 'us' consumers have accepted a dumbed down service from Couriers, it time to expect better service.
So, Drags, you comment that RM is poor , was it always like that, I don't think it was.
But in truth I jumped off the job as I could see how things were going ,and didn't want any part of it, sure I could have stayed , but if your not part of the solution your part of the problem
Change what you can, don't accept what you can't.

 

[grldtnr]

Local variability. For me Royal Mail is very convenient and ignoring that we only get deliveries a few days each week, items do arrive without having to bother to stay in only to get a text "You were out so we didn't deliver ...".

Ian

It's going to get worse, now that Czech billionaire has got control of Royal Mail, surely he will asset strip RM's property estate, the business was already concentrating operations into bigger more remote sites, , in my postal district all the rural deliveries are now based in Southend that's 5 delivery offices in one building, rumours all that will go into Chelmsford ,20 odd miles away, for which is a very urban area

 

[Dogtrousers]

Our phone number was nearly the same as the local convent at one time, so we used to get calls asking for Mother Superior & Sister Gladys etc.

My parents' was similar to the local taxi company. When I'd visit them and want a lift from the station I'd call and ask "is that the taxis?" and my dad would fall for it every time, and start telling me I had a wrong number.

 

[Kingfisher101]

I dont take them in, I just say no when asked.
Once a big wagon stopped opposite and asked me if I would take in a massive wardrobe for the lady opposite. I said certainly not. If she's not in then its for them to redeliver it not for me to have the headache of getting it over the road.

 

[Electric_Andy]

'us' consumers have accepted a dumbed down service

I agree, but what is the alternative? If you complain then there is no comeback. I tried to fight DPD some years ago as they delivered a bike with a totally bent in derailier, I even witnessed the man in the depot drop it. Numerous phone calls and complaints, they never answer and never get back to you. Totally unregulated unless things have changed drastically

 

[BoldonLad]

I agree, but what is the alternative? If you complain then there is no comeback. I tried to fight DPD some years ago as they delivered a bike with a totally bent in derailier, I even witnessed the man in the depot drop it. Numerous phone calls and complaints, they never answer and never get back to you. Totally unregulated unless things have changed drastically

Assuming the bike (or whatever) was bought from a retailer, and, seller arranged delivery, I would have thought any redress is with the retailer, not the courier. The courier is the retailers subcontractor, your “contract” is with the retailer.

 

[presta]

My parents' was similar to the local taxi company. When I'd visit them and want a lift from the station I'd call and ask "is that the taxis?" and my dad would fall for it every time, and start telling me I had a wrong number.

One day at work I called the Plessey sales office using the number in the back of their data book which turned out to be a misprint. Some poor guy was fielding dozens of calls a day wanting Plessey.

 

[Drago]

Now that is bad!
Just speak as I find, the local Evri is abysmal , a part timers in battered puddle jumper cars, most likely with no business insurance.
Perhaps it helps that I was at my local RM depot when working , and I am on the 'old boys ' network as a former colleague.
But my view is 'us' consumers have accepted a dumbed down service from Couriers, it time to expect better service.
So, Drags, you comment that RM is poor , was it always like that, I don't think it was.
But in truth I jumped off the job as I could see how things were going ,and didn't want any part of it, sure I could have stayed , but if your not part of the solution your part of the problem
Change what you can, don't accept what you can't.

RM in the village was fine. Same post lady, she knew everyone, personal level of first class service.

Here it's abysmal, but the Evri lady is lovely and knows everyone. She'd have made a good postie!

 

[Electric_Andy]

Assuming the bike (or whatever) was bought from a retailer, and, seller arranged delivery, I would have thought any redress is with the retailer, not the courier. The courier is the retailers subcontractor, your “contract” is with the retailer.

It was a private ebay sale. They had packaged it well enough. From the damage caused, there was clearly a very heavy weight on top of it to be able to bend in the rear mech guard and everything behind it

 

[Dogtrousers]

It was a private ebay sale. They had packaged it well enough. From the damage caused, there was clearly a very heavy weight on top of it to be able to bend in the rear mech guard and everything behind it

I'd still have thought it would rest with the seller though (but I'm no lawyer). In my mind it should go: Buyer refuses to accept damaged goods. Seller refunds buyer. Seller opens claim with carrier for damage to goods.

But what do I know.

 

[annedonnelly]

I also had an elderly lady that phoned to speak to her son, but got my number in error. She'd chat for ages. It turns out her son's number is one digit different to mine. She continued to call me, I'm pretty sure knowing it was the wrong number, but I just chatted which seemed to make her happier. I did speak to the son, and he was polite but terse, saying he knows she's a nuisance, which I thought was a shame. I didn't mind her ringing, and again, feel a bit sad as to why they probably stopped.

That's kind of you. It probably cheered her up to speak to someone different for a change.

At once time my number was similar to a local doctors. It used to worry me when someone would leave a message on my answerphone requesting their prescription and I had no way of letting them know they'd not contacted the doctor.

 

[Beebo]

I once took delivery of a small flat packed shed on behalf of my neighbour.

It sat in my hallway for a few hours, he was very embarrassed when he came to collect it, and it took a lot of lifting.