About a year ago I order something from them on the basis of their same day dispatch, I'd have it for a bike maintenance night. They didn't dispatch it for several days, so I tried to cancel the order. I got a reply saying that when the order was cancelled, I'd get my money back. So I was stuck, couldn't order elsewhere. Eventually the parts arrived, I decided to do the job myself, hit
Halfords for a tool kit and you tube for instructions, and taught myself to change a cassette.
A month later CRC sent me a refund! Their accounting is a mess. Decided to keep on the basis of the inconvenience, and have ordered from the subsequently and successfully, so don't feel too guilty