security breach at wiggle?

[HF2300]

I don't know, it doesn't seem unreasonable to let people know of a possible security issue from first-hand experience, though 515's last paragraph is perhaps a bit inflammatory.

If you go to your account at Wiggle, then to card details, there's a button to clear your card details.

I find many online retailers store card details - I suspect including CVVs, as I never get asked for them a second time.

 

[PBancroft]

I don't know, it doesn't seem unreasonable to let people know of a possible security issue from first-hand experience, though 515's last paragraph is perhaps a bit inflammatory.

But do people do that elsewhere?

Last time I had something funny go on with my account, it wasn't long after I had bought a new pair of shoes.

I didn't stand outside Stead and Simpsons warning people not to go in.

 

[Wolf04]

I think you can remove your own credit card details from Wiggles site.

Click My account from the top.
Log in
On the left is a menu, select Card details.
Replace the card number with 8888 8888 8888 8888

Job done

Used Wiggle recently and there is a link in their confirming Email which lets you do this. All they ask is that you wait until the current transaction is complete as they don't charge your card until the goods are dispatched .

 

[wlc1]

I had, in the space of 6 days, my E bay account hacked into, my Paypall account hacked into, my Hotmail email hacked into and my Googlemail account hacked into.

Who is to blame.... I have no idea.

I have 4 different passwords for each account, all alphanumeric, all more than 10 digits long.

My computer anti spam filter alerts me every 28 days and I changed them routinely.

I fear the criminals are getting better.

No one is to blame.

I hate to say it but if you don't accept that there is a little risk then don't shop online.

Hope it gets sorted. Cheers for the heads up too.

 

[Llama]

Paypal is not perfect either:
http://www.paypalsucks.com/

from above:
"1. According to PayPal accepting their ToS (Terms of Service) in effect means you waive your rights to credit card consumer protection laws if you want to use their service, and that you may not issue a chargeback for unauthorized use of your credit card and PayPal account, or if you do, then they have the right to limit your account."

Always a risk online, but then you get the stuff to your door and usually much cheaper than in a "real" shop. Its gonna happen to us all at some point- unfortunately

Cheers

 

[515mm]

Okay,

I've read all of that and inwardly digested it. Thanks to all for the support and constructive criticism.

I stand by my actions of warning this forum of a potential security breach at Wiggle because I and three of my mates that's four individuals in total - all using their own PCs in four different locations - have been scammed in the last four weeks - two of us within 24hrs of each other - and the only link we could find is Wiggle. I'm a firm believer in the old adage "All that is required for evil to flourish in the world is for good men to do nothing"

Promptly I received a reply to my email from Wiggle. This amplified the rules on CC detail storage for me. It turns out that the individual from Barclays Merchant Services gave us only half of them. The important half, that keeps Joe Public 'safe', which is fair enough but has caused a touch of embarrassment. To their credit, Wiggle appear genuinely interested in my complaint. I expected nothing less, good for them, thankyou Wiggle.

Would I do the same again? Yes. In hindsight, which is a wonderful thing and after reviewing the advice of my peers on this forum, I'd be inclined to word my post a little less........................................

sensationally.


If only because I'm finding it so much harder to criticise the Daily Mail these days.

 

[Nortones2]

In the UK those consumer rights cannot be waived through contract. Perhaps in the US. There is a UK section on the link which gives links to regulators etc.

 

[wafflycat]

According to 192.com, the number for Wiggle is

023 9237 8552 and/or 02392314817

See http://www.192.com/ put Wiggle in I am looking for: and then in Location: put Portsmouth.

It would be of help if Wiggle put such on its web site...

 

[yenrod]

Paypal is not perfect either:
http://www.paypalsucks.com/

from above:
"1. According to PayPal accepting their ToS (Terms of Service) in effect means you waive your rights to credit card consumer protection laws if you want to use their service, and that you may not issue a chargeback for unauthorized use of your credit card and PayPal account, or if you do, then they have the right to limit your account."

Always a risk online, but then you get the stuff to your door and usually much cheaper than in a "real" shop. Its gonna happen to us all at some point- unfortunately

Cheers

I dont touch Paypal (ebay) with a barge pole !

Okay,

I've read all of that and inwardly digested it. Thanks to all for the support and constructive criticism.

I stand by my actions of warning this forum of a potential security breach at Wiggle because I and three of my mates that's four individuals in total - all using their own PCs in four different locations - have been scammed in the last four weeks - two of us within 24hrs of each other - and the only link we could find is Wiggle. I'm a firm believer in the old adage "All that is required for evil to flourish in the world is for good men to do nothing"

Promptly I received a reply to my email from Wiggle. This amplified the rules on CC detail storage for me. It turns out that the individual from Barclays Merchant Services gave us only half of them. The important half, that keeps Joe Public 'safe', which is fair enough but has caused a touch of embarrassment. To their credit, Wiggle appear genuinely interested in my complaint. I expected nothing less, good for them, thankyou Wiggle.

Would I do the same again? Yes. In hindsight, which is a wonderful thing and after reviewing the advice of my peers on this forum, I'd be inclined to word my post a little less........................................

sensationally.


If only because I'm finding it so much harder to criticise the Daily Mail these days.

515 - as far as im concerned to print this is great not over the top or unfair to Wiggle.

No way whatsoever.

According to 192.com, the number for Wiggle is

023 9237 8552 and/or 02392314817

See http://www.192.com/ put Wiggle in I am looking for: and then in Location: put Portsmouth.

It would be of help if Wiggle put such on its web site...

It'd help if they put this on the site

At least chainreaction cycles - you can ring them up !

= Totally legit. company

Chain Reaction all the time for me now !!!!!!!!!!!!!!!

 

[wafflycat]

Wiggle is a legitimate company. I've made many a purchase without hassle and with prompt delivery. But they are amiss with the lack of phonehe web site. It used to be there so don't know why it isn't now.

 

[RedBike]

I got a call from HSBC today. Both my credit cards have been used fraudulently.

I haven't brought anything off wiggle with them.

 

[PBancroft]

Wiggle is a legitimate company. I've made many a purchase without hassle and with prompt delivery. But they are amiss with the lack of phonehe web site. It used to be there so don't know why it isn't now.

Possibly because they are expensive and inconvenient to run.

I wouldn't be surprised if more online stores started removing the telephone numbers. Basically they have to employ someone to be prepared to answer customer questions at their whim. No time to prepare, and with enough corporate knowledge to field a wide array of queries, which means they have to be well trained, but relatively underpaid - which means high turnover of staff.

With email, less staff can deal with the same workload at a rate which suits them, which allows them to field many roles. That provides for staff development, higher salaries thus higher retention but also lower costs as less intensive training is required for more bodies.

Telephone in a retail sense is on the way out. Has been for years.

 

[yenrod]

A telephone signifies a ledgit business in my view!

 

[gowiththeflow]

Email is so much easier. No hanging around waiting for a phone to be answered! you have a very limited view of what makes a business legit! so I only need a phone to be legit. Excellent. I have a phone and I've got some knock off gear you can buy off me if you like....oh I don't have a registered business number or VAT number..but I have got a phone...Legit!

 

[Rolling Thunder]

Any body can set up an email address or register a domain name. A phone line (as long as it is not a pay as you go mobile) normally has a few checks like ID before it is set up.

I never buy anything off a website if I can't phone up and talk to them about it when something goes wrong. Unless it's eBay but then I have protection from Paypal.