Seriously, what is wrong with them?! Seems that almost every cycle shop I go into has complete nobbers working behind the tills. Yesterday I went into Evans for a browse and thought I'd treat myself to a new helmet. At the till the guy said "so you've suddenly decided to protect your head have you?" I mean really, wtf is that all about? Customer service skills of a gnat. Wish I'd told him to shove the helmet up his @rse but I was taken off guard.