Specialized Recall notice

[eml1909]

Tell your retailer that you have changed your mind and that you would prefer to take one of the other options being offered by Specialized. (You don't need to give any reason at all, but you could say that you do not want the new forks because they are not an exact match for your old forks and you have also lost confidence in the safety of the bike).

Tell them that Specialized are offering either a voucher for the value you paid plus 10% (to be redeemed against any Specialized bike) or a like-for-like swap.

Tell them to check with Specialized if they are not aware of this.

PS Sorry for not replying sooner - have been offline for a few days. Good luck!

 

[gillelive]

lbs has been really helpful, got bike back saturday but not entirely happy with the forks, they are not a good match and i think make the bike look a little odd

i am due in the shop for a bike fit thursday (free of charge, have had knee issues) and they said they will look again at the forks, if not happy they mentioned the other options from Spec so i will see how things go on thursday

thanks for the info

 

[MrAquatic]

Had the forks on my Sirrus Elite 2011 replaced this week. As far as i can tell they are exactly the same type as the old ones, the only difference being they now look shiny and come with a sticker at the top.

 

[gillelive]

lbs has been really helpful, got bike back saturday but not entirely happy with the forks, they are not a good match and i think make the bike look a little odd

i am due in the shop for a bike fit thursday (free of charge, have had knee issues) and they said they will look again at the forks, if not happy they mentioned the other options from Spec so i will see how things go on thursday

thanks for the info

all sorted, mistake at lbs, wrong forks fitted, elite in place of comp, now looks the dogs danglies

did have a look at 2012 model but didn't like the new style, it's changed quite a bit but not for the better

 

[AhThisFeckinThing]

I don't want to look a tit in the shop asking for something that's not on offer....cheers

I'd be brilliant at this!


Just found this post, I have a Tricross 2011 standard model, which is only 3 months old, but the gearing has never felt smooth, so if I could change for a new model I might just try. Commuting in the middle of the night is no fun when you are waiting for your brakes to fail. I will be contacting my shop tomorrow and thanks for the information.
Just checked the 2012 spec, it doesn't even have the front carbon fork now

I also don't like that blue colour frame. If I could change to an alternative equivalent, any suggestions. I thought maybe Cannondale CAADX 105

 

[Damaged Hero]

My Sirrus Comp went in on Thursday,I asked them to show me the new forks that they intended to fit,I was reasonably happy with the match and told them to go ahead.

I asked about the £20 voucher and was told he belived it was for £10 not £20,Is he pulling a fast one ?

Pity anybody with a Vita though,he said the replacement forks for that model don't match at all.

Should be getting it back on Saturday

 

[David_widnes]

does anyone know what the time limit for getting the replacement forks is?

 

[AhThisFeckinThing]

does anyone know what the time limit for getting the replacement forks is?

If its a product recall it should be indefinite. Called my shop today, they are ordering forks and 'believed' there is a voucher as well. If unable to get the parts, they said they would exchange for a new bike.

 

[FFCFC]

Hi

I bought a Tricross Comp 2011 about 3 months ago and have just had the forks replaced but they are a very poor match and I am not impressed! Why did Specialized not at least finish the forks in white or black gloss instead of dark grey matt?

The new Tricross 2012 models are a step backwards in terms of spec and I don't want disc brakes that add unnecessary weight and maintenance issues. My question therefore is has anyone actually managed to get a refund from Specialized? This seems to be the only satisfactory option for me?

Sam

 

[eml1909]

Hi

I bought a Tricross Comp 2011 about 3 months ago and have just had the forks replaced but they are a very poor match and I am not impressed! Why did Specialized not at least finish the forks in white or black gloss instead of dark grey matt?

The new Tricross 2012 models are a step backwards in terms of spec and I don't want disc brakes that add unnecessary weight and maintenance issues. My question therefore is has anyone actually managed to get a refund from Specialized? This seems to be the only satisfactory option for me?

Sam

I haven't done it myself, but I know for a *fact* that Specialized will give a full refund if you're not happy with the other alternatives.

 

[AhThisFeckinThing]

I haven't done it myself, but I know for a *fact* that Specialized will give a full refund if you're not happy with the other alternatives.

Wonder how this works on the cycle to work scheme?

 

[scratch2]

(Damaged Hero) or anyone else who has seen then new fork.

For the Sirrus Comp, how close a match is the new fork, does it look very odd on the bike, or ok?
I have read it is not painted the same as the old fork.
Could someone post a picture of the new (and old)?
Thanks,
Andrew.

 

[Damaged Hero]

Just picked mine up.

I had to call them today in the end.I was told it would be done for last Friday,I said i wasn't going to collect until Saturday.They said they would call when it was done.... They didn't ...

Pleased with the match,the forks do have a matt finish to them but i think they look OK.Not sure how they will look on other models though.Mine is the Sirrus Comp

Oh ... And i was given a £10 Voucher,I mentioned that it was £20 they said it wasn't

 

[gillelive]

(Damaged Hero) or anyone else who has seen then new fork.

For the Sirrus Comp, how close a match is the new fork, does it look very odd on the bike, or ok?
I have read it is not painted the same as the old fork.
Could someone post a picture of the new (and old)?
Thanks,
Andrew.

Andrew, a few pics here, not the best as taken on my phone, the forks look better in the flesh if you know what I mean......and yes the bike is inside, it's on my turbo while my leg gets better (tendon strain) so only doing some light work, cheers

 

[scratch2]

Gillelive / Damaged hero,
Thanks for your posts, I think the new fork looks fine on the Sirrus Comp, certainly something I think I can accept.
Good to see Specialised have taken the few brake mouting point failures seriously and are replacing all forks - just in case.
Thankyou for uploading the photos.

Andrew.