Well that escalated quickly.....
Ive pointed a couple of people at work at 4od for this, mostly because of their previous jobs (bus drivers) as I think they'd be into the insight into TFL but also the spotlight on complaining generally (they like moaning lol). Other than me spotting a sole comment in Metro letters (Droid should wear hi vis), no one else has mentioned this today to me.
The rest of the program.... Mr Bott was, well a character, his wife seemed lovely though and just put up with him quietly (I got the impression she was hiding upstairs doing stuff and they collared her for the cameras). The woman that tweeted.... Well easily ignored in the grand scheme of things but I loved her comment regarding running "who wants to run for owt" or similar. As for the man who jammed the TFL inbox with 600 emails
I doubt there is a single person with a helmet cam in Copenhagen.
For me the most interesting thing about the program was the disparity between the complaints shown, the majority of which were based on careless/dangerous driving, and the remedial training in the bus company, which only showed training in behaviour/dialogue, and not considerate driving skills.
To be fair on the bus company they were responding I think to his attitude at that time not his driving as we didnt see him driving badly just been well a bit like a lot of bus drivers i.e. grumpy and indifferent to customers. His boss mentioned an incident with a car but details were not clear, so I'll give them the benefit of the doubt. I did like how he dealt with the lad that had no money, an expired pass and was well aware he'd need to pay (I hate fare dodgers of any kind).
I do wonder if I can face the rest of the series, I found the inside look into TFL and GoAhead fascinating and better TV than the complainers themselves who well just get on my nerves.