EDIT: See last post from me. Despite a promise from
Tredz to sort out the order, they didn’t. Tredz suck. They really do. I wish I had cancelled the order.
I really like Tredz website, product choice, customer service and their pricing policy...
...but I really find their despatch and stock system infuriating. I haven’t used them much for quite some time because of this and I have ended up cancelling a few orders. The site says they have stock, you order then a couple of days later you get an ‘order delayed’ email due to out of stock items or supplier delays. This is a pain and slows my purchase up even if I cancel and order elsewhere as they take a day or two to let you know.
Anyway, I thought I would give them another shot and ordered some items for my daughter. No problem initially but true to form I received a standard delayed by about a week email. Rrrrraaagggghhhh.
So I rang up to cancel. However the lady helping me said they would despatch the available items immediately and asked nicely if I would consider waiting for the other items. This was reasonable and I conceded but explained that I was bored with it’s ongoing issues like this and cancelled orders.
She said they were aware of the issues and were losing a lot of business. Therefore a system was being put into place to rectify it. She said in a few months things like this wouldn’t be happening.
Let’s hope they really are committed to sorting this out. We can only hope.