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User6179
Guest
I was joking , they have one of the worst scores on trust pilot .
Warning! Beware of Planet X's returns, refunds tactics!
- Thread starter Accy cyclist
- Start date
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I was joking , they have one of the worst scores on trust pilot .
OP
OP
Accy cyclist
Legendary Member
- Location
- The hills of Accrington
vickster
Squire
Maybe should read reviews before things go tits upOh right!
OP
OP
Accy cyclist
Legendary Member
- Location
- The hills of Accrington
Maybe should read reviews before things go tits up
Just another win some lose some experience.
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OP
Accy cyclist
Legendary Member
- Location
- The hills of Accrington
Keep posting to keep this thread in the public eye!! The world must be told how crap Planet X are at customer service matters!!!
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OP
Accy cyclist
Legendary Member
- Location
- The hills of Accrington
Don't listen to him! Planet X have given him a £10 credit note(which he'll never see)to post this!
simon.r
Person
- Location
- Nottingham
I really hope Planet X recover their reputation. When they started (as On-One) the customer service was superb.
I've had several fantastic frames from them over the years and will mourn them if they go under.
Maybe they should go back to their roots - stop selling random, cheap, bicycle related stuff and producing a new model every 2 months and start selling a relatively small number of well designed and thought out products at a reasonable price.
Having said that, I've never had *bad* service from them, just not particularly good.
I've had several fantastic frames from them over the years and will mourn them if they go under.
Maybe they should go back to their roots - stop selling random, cheap, bicycle related stuff and producing a new model every 2 months and start selling a relatively small number of well designed and thought out products at a reasonable price.
Having said that, I've never had *bad* service from them, just not particularly good.
OP
OP
Accy cyclist
Legendary Member
- Location
- The hills of Accrington
Now i know where the On One theme comes from.
Smokin Joe
Squire
- Location
- Bare headed cyclist, Smoker
Contradiction in terms there. Small numbers and reasonable prices do not go together.
simon.r
Person
- Location
- Nottingham
From memory, On-One was started as a MTB company (originally selling singlespeed equipment and frames) and when they started to sell road bike stuff the Planet X brand was set up.
simon.r
Person
- Location
- Nottingham
I mean small numbers of products, not necessarily small volumes of those products.
They used to. I can't quote numbers, but the original Inbreds, Pompinos etc. were reasonably priced compared to the alternatives that were available at the time.
Smokin Joe
Squire
- Location
- Bare headed cyclist, Smoker
Online retailers survive by selling big numbers across a wide range of products. You look at their websites because you can get virtually anything, unlike at your LBS who is limited in what he can stock.
Andrew_P
In between here and there
I do not understand Trusted Reviews, do Planet X choose to go on the site or is it out of their control? I would have thought it was a paid for choice and if that was me I would tune up my customer services of stop my subscription. No offence to Accy but he hadn't put me off the Trusted Reviews did!
simon.r
Person
- Location
- Nottingham
That's obviously a successful model for many, but not all. There are any number of specialist on-line retailers who survive by selling a relatively small range of items. http://www.kapz.com/ as an example.
Planet X don't fall into the 'get virtuallly anything' category anyway. What they do sell is cheap, but they don't sell, for example, a wide range of rear mechs.
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