Warning! Beware of Planet X's returns, refunds tactics!

[pauldavid]

Ive had a bike and several items of clothing and accessories off them over a few years.

Always been thoroughly impressed with everything including the way they dealt with an incorrect item in one of my orders.

I would and will happily use them again. There are always two sides to every story and I have been slightly confused at points during this thread over Accy's inability to say whether the money was in his account or not. I have no doubt that the poor soul working customer services could lose the will to carry on listening to a sketchy story too.

And you've got to ask yourself what sort of person leaves refunded money in an online shopping account in case he wants to buy something months down the line. I can only assume that window cleaning is a massively lucrative business because I can't afford to leave money lying around like that!

 

[Flying Dodo]

I order quite a bit from many places including Planet X, and generally I think they've been OK, but there have been a couple of odd things. The worst was when I bought my Ti Sportive from them 6 years ago. It was delivered fine, but I realised although the brakes were exactly as specified, they shouldn't actually have put that particular type on, as the bike needed long drop brakes. After emailing them, the support chap sent out a (higher spec) long drop version, but asked me to return the brakes to his home address. Which I did, but it was odd.

 

[simon.r]

As I recall, the original Inbreds were expensive, because they were hand built using a high end tubeset. It was only after they arranged production in Taiwan using a generic cro-mo tubeset that they got to be reasonably priced.

Fair point, the originals were 853, but the next generation were 4130 (or 'DN6') and were affordable. Still relatively low volumes though.

 

[Stinboy]

I'm glad this thread has been revived, even though it's only a week old, as it's more bad publicity for PX! Let me see. So far It's had 3,750 views which means there'll be many out there who'll think twice about buying from PX. As i pointed out to them, the 30 quid they've ripped me off for will look paltry in comparison to the sales they'll lose through bad publicity from this thread. Even if only one person thinks twice about buying a bike off them it'll mean a grand lost in sales.

On the contrary - I'd never heard of Planet X before this thread. So I had a ganders at their website and, wow, their stuff is well cheap!!!

So I bought 10 grands worth of bikes and kit. The added bonus was they put a £9.99 credit towards my basket. They said it had been knocking around for a while but couldn't remember who it belonged to

 

[Accy cyclist]

On the contrary - I'd never heard of Planet X before this thread. So I had a ganders at their website and, wow, their stuff is well cheap!!!

So I bought 10 grands worth of bikes and kit. The added bonus was they put a £9.99 credit towards my basket. They said it had been knocking around for a while but couldn't remember who it belonged to

Good luck in sending anything of your er hum!, stuff back!

 

[Deleted member 26715]

I can only assume that window cleaning is a massively lucrative business because I can't afford to leave money lying around like that!

Oh it is, virtually everything is cash, amazing how much can go down the back of the sofa to be found after the week's books have been done.

 

[I like Skol]

Good luck in sending anything of your er hum!, stuff back!

Why would he buy stuff that he is planning to return? That would be mostly nuts

 

[jay clock]

Why would he buy stuff that he is planning to return? That would be mostly nuts

maybe he is trying to empty out a Lloyds bank account like the OP?

 

[Accy cyclist]

Why would he buy stuff that he is planning to return? That would be mostly nuts

I don't think anyone buys stuff they're planning on returning, but when PX send you stuff who knows if it'll be the right size or undamaged. Or even the thing you asked for!!

 

[martint235]

This is it! I thought by mentioning the 1000 quid i'd spent with them this year they'd treat me as a good customer who doesn't make things like this up, but no it didn't count at all.

That's not quite what I meant. I meant why rip me off over £10 when you could have made it worthwhile.

Anyway at risk of derailing the thread, it seems I know how to pull their strings and my goods are on their way.

 

[Jody]

I'm glad this thread has been revived, even though it's only a week old, as it's more bad publicity for PX! Let me see. So far It's had 3,750 views which means there'll be many out there who'll think twice about buying from PX. As i pointed out to them, the 30 quid they've ripped me off for will look paltry in comparison to the sales they'll lose through bad publicity from this thread. Even if only one person thinks twice about buying a bike off them it'll mean a grand lost in sales.

You are maybe overestimating the power of this thread. It had no influence on the money I spent with them yesterday

 

[I like Skol]

I once bought a bottom bracket from them a couple of years ago now. It was the cheapest on t'interweb which might have been a worry but the barstewards sent me exactly what I ordered and PDQ. It is still running smoothly

You just don't get what you pay for sometimes

 

[jay clock]

I have just looked up my dealings with them. Most recent was a headset with an RRP of £70+ which they flogged me for £15. Arrived promptly and no hassle. Move on @Accy cyclist life is fairly short and you sound like you are at risk of a stress illness if you get too obsessed

 

[Accy cyclist]

You are maybe overestimating the power of this thread. It had no influence on the money I spent with them yesterday

Not just this thread but word of mouth will affect PX. For example, i was down the local pub last night and someone asked me about the Pro Carbon bike i bought off PX earlier this year, as they were thinking of buying one. Don't bother i told them. as the bike is fine and worth the money but if anything goes wrong with it and you have to send it back or ask them to repair it then you'll get loads of hassle. Thanks for that he replied. I think i'll try Ribble or Dolan instead. So what'll that be? 8 or 9 hundred quid lost i reckon.

 

[Accy cyclist]

I have just looked up my dealings with them. Most recent was a headset with an RRP of £70+ which they flogged me for £15. Arrived promptly and no hassle. Move on @Accy cyclist life is fairly short and you sound like you are at risk of a stress illness if you get too obsessed

No. I think you're the one getting all hot under the collar.