Edit.
I have now found the consumer act on this subject. Basically Mrs D has no right to a refund. Pretty much as @Cycleops says.
Actually Mrs Ds rights.
I could really do with an answer from someone who actually knows rather than guessing/speculating.
She visited a small clothes shop. The shop does not have a changing room.
The owner made it clear that refunds are not given (unless there is a fault) but a credit note would be given, it would last 12 months.
Mrs D bought a dress and on getting home found it just did not fit.......right size etc but way too long for her liking.
Returned it, got the credit note and been back twice but seen nothing she likes.
My question is........
Even though the terms were clearly explained, are they legal if there is no way to try the dress on in the shop ?
I have now found the consumer act on this subject. Basically Mrs D has no right to a refund. Pretty much as @Cycleops says.
Actually Mrs Ds rights.
I could really do with an answer from someone who actually knows rather than guessing/speculating.
She visited a small clothes shop. The shop does not have a changing room.
The owner made it clear that refunds are not given (unless there is a fault) but a credit note would be given, it would last 12 months.
Mrs D bought a dress and on getting home found it just did not fit.......right size etc but way too long for her liking.
Returned it, got the credit note and been back twice but seen nothing she likes.
My question is........
Even though the terms were clearly explained, are they legal if there is no way to try the dress on in the shop ?
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