Pale Rider
Legendary Member
There was a thread on here a while ago about usb charging sticks.
My Garmin is running on fumes towards the end of longer rides, so I decided to order one.
Nothing turned up for weeks, so I contacted the supplier, Euro Carparts.
Response was sorry for the delay, it will be with you in a few weeks.
Nothing for several more weeks, so I contacted them again.
Response was sorry, your order got lost, but is now on its way.
I'm rarely in to receive packages, but was hopeful a recharging stick would be pushed through the letterbox.
No luck there, but an undelivered card from DHL appeared on the doormat.
It told me their online 'on demand' service offered unsigned for delivery.
No such link on the website, so I'm now in call centre land.
The DHL operator told me Euro Carparts do not allow unsigned delivery, but I could collect the item from my local Ryman store.
Which is what I did, being careful not frustrate myself further by looking to see if they sold recharging sticks, although no doubt Maplins around corner do.
I could moan about customer service, although to be fair to both companies they answered my queries promptly, by email in the case of Euro Carparts, and by telephone in the case of DHL.
On t'other hand, there's no doubt Euro Carparts would have kept my money and not supplied the item had I not kept chasing them.
Have you made an online purchase which turned into a saga?
My Garmin is running on fumes towards the end of longer rides, so I decided to order one.
Nothing turned up for weeks, so I contacted the supplier, Euro Carparts.
Response was sorry for the delay, it will be with you in a few weeks.
Nothing for several more weeks, so I contacted them again.
Response was sorry, your order got lost, but is now on its way.
I'm rarely in to receive packages, but was hopeful a recharging stick would be pushed through the letterbox.
No luck there, but an undelivered card from DHL appeared on the doormat.
It told me their online 'on demand' service offered unsigned for delivery.
No such link on the website, so I'm now in call centre land.
The DHL operator told me Euro Carparts do not allow unsigned delivery, but I could collect the item from my local Ryman store.
Which is what I did, being careful not frustrate myself further by looking to see if they sold recharging sticks, although no doubt Maplins around corner do.
I could moan about customer service, although to be fair to both companies they answered my queries promptly, by email in the case of Euro Carparts, and by telephone in the case of DHL.
On t'other hand, there's no doubt Euro Carparts would have kept my money and not supplied the item had I not kept chasing them.
Have you made an online purchase which turned into a saga?