A big part of my job is investigating complaints. I'm used to dealing with upset, distressed people. Issues about bikes would be quite a few rungs further down the ladder than the stuff I currently deal with.
When you get called on to do a minor repair, something like replacing a tap washer or fixing a bike puncture, you are basically dealing with people with zero practical skills whatsoever.
My next door neighbour is in dispute with a local garage after they changed his oil and filter and a week later his cam belt finished wearing out and slipped.
Quite rightly, the garage are saying that doing an oil and filter change will not wear out a cam belt but my neighbour is holding firm and refusing to pay the garage bill citing the old "it was running fine before I dropped it into you" line.
My worst ever job was a snooty cow in Harrow On The Hill back in 1990. She found me in the yellow pages on a Saturday night about 8.30pm and rang me at home just as I was about to leave to go and see the "Popes" first ever gig at the Mean Fiddler. She had a gushing downstairs loo inlet pipe and when someone had tried to tighten it, it had only gotten worse (nylon v brass). I told her my call out fee was £60 with 1 hour of labour included plus the cost of any spares.
The gig was due to start at 10pm so I had an hour and a half to play with and I had a few spares so off I went.
I turned up at the snooty womans house all suited and booted for Shane MacGowan and proceeded to fix her leaky bog. Fixed it using spares from the back of the van and made the concert with half an hour to spare.
Fast forward two weeks and and I get a snotty phone call from the "lady" in Harrow On The Hill complaining about my £60 charge.
"You were only here ten minutes, that's £350 an hour for a bit of secondary school plumbing experience" she blurted indignantly.
"But I had to drive to your place, at a minutes notice, diagnose the problem and do the repair that same evening. I've only charged you my basic call out and one hour labour minimum charge as agreed when you called me. I've not charged you for the spares I needed which I happened to have in the back of my van".
Bottom line is, she never paid me a penny and she is on Sky TV right now as a newsreader.