Zwift Chat

[CXRAndy]

Use a Bluetooth sniffer app and wifi sniffer. This will tell you all the devices that could possibly interfere with the Zwift setup. Remove or switch off unwanted signals. Try and use ANT+ for turbo unless you're using virtual shifting.

Place ANT+ dongle underneath turbo by using extension lead

Check all firmware is upto date

 

[13 rider]

Use a Bluetooth sniffer app and wifi sniffer. This will tell you all the devices that could possibly interfere with the Zwift setup. Remove or switch off unwanted signals. Try and use ANT+ for turbo unless you're using virtual shifting.

Place ANT+ dongle underneath turbo by using extension lead

Check all firmware is upto date

As I use apple TV to run zwift and use zwift controllers I think I have to use zwift companion to act as a Bluetooth bridge due to the number of channels on apple TV which 1 is used by the remote . I have an idea the companion app turned off causing the drop out as my tablet was on the home screen when I realised the dropout had occurred

 

[alex_cycles]

Use a Bluetooth sniffer app and wifi sniffer. This will tell you all the devices that could possibly interfere with the Zwift setup. Remove or switch off unwanted signals. Try and use ANT+ for turbo unless you're using virtual shifting.

Place ANT+ dongle underneath turbo by using extension lead

Check all firmware is upto date

I have cabled connection for both my computer AND trainer but I had a dropout in ZRL week 2. My stream died too so it must have been an internet outage though. First time I'd ever had one that bad during a race. But at least I was able to finish it offline and alone.

 

[CXRAndy]

They do happen from time to time-dropouts.

It really is a first world problem, that needs billions spending on it to rid us Zwifters of these Gremlins

 

[alex_cycles]

They do happen from time to time-dropouts.

It really is a first world problem, that needs billions spending on it to rid us Zwifters of these Gremlins

finishing a Zwift race alone with no draft, it’s shocking I tell you.

 

[ColinJ]

As I use apple TV to run zwift and use zwift controllers I think I have to use zwift companion to act as a Bluetooth bridge due to the number of channels on apple TV which 1 is used by the remote . I have an idea the companion app turned off causing the drop out as my tablet was on the home screen when I realised the dropout had occurred

Do you have some kind of aggressive battery-saving mode enabled? If so, it might decide that an app isn't doing anything if you haven't clicked recently. The solutions then would either be to switch the battery-saving off or to tap the app!

I think my game controller times out after a certain period of time if I don't use it, but that doesn't usually happen because I am at least changing virtual gears or cruise control power with it regularly.

 

[13 rider]

Do you have some kind of aggressive battery-saving mode enabled? If so, it might decide that an app isn't doing anything if you haven't clicked recently. The solutions then would either be to switch the battery-saving off or to tap the app!

I think my game controller times out after a certain period of time if I don't use it, but that doesn't usually happen because I am at least changing virtual gears or cruise control power with it regularly.

The ride was just sub hour and have done longer rides with this set up and I was interacting with the group typing on the app so battery saving I very much doubt . The more I think about it the more user error 😚 comes to mind ,I think I was about to type a thanks for the ride message when the dropout occured ,did I turn the app off ? ,answer I don't know