2k on a bike

[Mr Haematocrit]

Ok here's one too come back to all you canyon guys if I buy a bike from them and something fails how the hell dose it get fixed do I need to ship it back to them ????

Simply put. YES you need to ship it back to them, if you have a concern or want to get something checked or looked at, you can not take it back to the store, you have to ship it back to them.
If you have a warentee claim you have to ship it back for inspection. Then you also have to consider what happens if it is damaged in transit.. Great fun sorting that out with the delivery company and bike maker if neither are willing to accept responsibility.
You must also remember that you are not purchasing from a UK distributor but direct, which then begs the question what UK selling laws do they and the product need to comply with. In effect what rights do you have?
I personally do not fancy addressing issues or going to court with a company which has no UK presence.

It is this reason alone, why I will not buy a Canyon. It's your money but for that much cash I expect customer service better than an email address and phone number.

 

[Cheshire Celt]

Yeh that sort of nailed the lid on th coffin it's a stunning bike but no customer service no thanks need to look for some thing eles

 

[Pedrosanchezo]

Ok here's one too come back to all you canyon guys if I buy a bike from them and something fails how the hell dose it get fixed do I need to ship it back to them ????

Yeh it's a draw back. If something major goes wrong with the bike you will likely be sending it back to Germany for replacement or repair. I have not heard of this happening much and have researched as many forums and general Canyon chat rooms as possible.
This is also true with any other bike that has a major failure under warranty. It will go back to the factory. I've heard of frame failures on some very expensive Italian bikes and the after sales has been shocking to say the least (not all names). At least with Canyon you are getting the bike without paying the local shop down the road to stock it. They mark up bikes by a fair bit for profit. Now that's all fine and good but is the customer willing to pay for it? I would say yes and no. Yes if the price is not too much dearer.
I have bought from my local shop and have had minor tweaks and pedals removed/fitted etc all free of charge because i shop there and have bought a bike there. On the other hand you cannot get a Canyon bike from your LBS then you have no option but to shop online and remember you will also save lots of cash over the same spec bikes at your UK bike shops.

I am by no means a Canyon fanboy. I would gladly have a Canyon, Rose, Ribble, Boardman Air or similar. All of these bikes present greater value IMO. If you can live with phone and online after sales for warranty issues. For tweaks and creaks i am sure your LBS will be happy to charge you for the labour costs.

 

[Rando]

Just done a quick search and found this :
http://europa.eu/legislation_summaries/consumers/protection_of_consumers/l32022_en.htm

I know it doesn't take the hassle of sending it back away but there are laws by the looks of it to protect you.
Is this any worse than buying from an internet company in the UK and having to send it back ?
The only option available then otherwise is a LBS but I suppose you pays your money and takes your choice.

 

[Cheshire Celt]

What I might do is speak to my local bike shop and see if they would be happy to work on the bike I really like the bike with the di2 gearing but that's something eles that could go wrong and be expensive to repair a lot to consider

 

[Pedrosanchezo]

What I might do is speak to my local bike shop and see if they would be happy to work on the bike I really like the bike with the di2 gearing but that's something eles that could go wrong and be expensive to repair a lot to consider

Check out some of the forums and see what those who have owned or wish to own have to say. Take your time with it and you will get the right bike.

http://singletrackworld.com/forum/topic/canyon-bikes-9

http://singletrackworld.com/forum/topic/canyon-bikes-10

http://www.englishforum.ch/sports-fitness/40144-canyon-bikes.html

Our very own Cycle chat below!! Been asked a few times it think.

http://www.cyclechat.net/threads/canyon-bikes.99076/page-2

 

[Mr Haematocrit]

I really like the bike with the di2 gearing but that's something eles that could go wrong and be expensive to repair a lot to consider

Di2 is not a major problem if you have the diagnostic kit, I loan mine out if you ask nicely Although most of the time people bring their bikes to me to fix the Di2.
I do seat post battery conversions, custom shifters, mtb conversions.... im a di2 fanboy

 

[Cheshire Celt]

Lol I seem to be getting drawn back to the canyon site more and more suppose that says something

 

[Cheshire Celt]

Think I've fallen for this http://www.canyon.com/_uk/roadbikes/bike.html?b=2515

 

[Mr Haematocrit]

Just a suggestion, it might be worth emailing them or calling them and asking questions just to see what type of responce you get and the accessibility to a decent English speaker.
This would perhaps give you some idea regarding the speed of responce should you get any issues.
Might help you decide one way or another and at least reasure you.

 

[Cheshire Celt]

Yeh was thinking that good idea

 

[Pedrosanchezo]

Yeh was thinking that good idea

If you don't like the 'outside the UK' thing then Ribble do a pretty decent bike called the Stealth. A quick bike build with full Campag Chorus groupo and Mavic Cosmic carbone clinchers comes in at 2.3k. Would be seriously light and i am betting fast. Based in the uk. Also has some pretty mean looks. Can also go for lesser spec and get the bike closer to 1.5k if you want to save a buck or 2. This though is just confusing matters...............

http://www.ribblecycles.co.uk/bbd/r...rt=BB12RIBSTEALTH&sub=conf_BBRC&bike=1#Wheels

http://media.photobucket.com/image/ribble stealth/Itscraigo/Ribble%20Stealth/IMAG0286.jpg

http://www.flickr.com/photos/davidhamill/5393906970/

 

[Cheshire Celt]

Thanks yeh the ribble is nice to thnks for that big spanner lol

 

[Pedrosanchezo]

Thanks yeh the rubble is nice to thnks for that big spanner lol

No probs. I edited the links as i forgot to add the bike builder link that i specced. It's above the photo links now.
Don't worry though this is a good problem to have. Lots of nice bikes and have to choose only one. lol.

 

[tigger]

Take your point about dealing with potential problems when buying from abroad. But isn't there a uk service centre?. There's no guarantees in this world but I'd be amazed if you had any serious issues from this manufacturer. if there were to be a major issue it's a little extra hassle but they will deal with it. The reason you can buy these absolutely pro level bikes at nearly half the price as other brands is because you cut out the margins of the middle man. The only concern I would have is getting the sizing right. Have a good chat with the service centre I'd say. Get your size right, ride the bike of your dreams and as and when you need a bit of servicing and maintainence take it to your local bike shop as normal. Seriously, if you have £2k plus to spend on a bike it's absolutely the way to go. And they look cool.