alvintc
Veteran
- Location
- West Sussex
Morning all,
Thought I'd give you a brief overview of my experience with Evans Cycles (I'll start with I use Evans quite a lot in store but in this case I had an Amazon voucher to use).
I bought a pair of Gore Active wear trousers. Wore them on a single ride and there was zero waterproofing (literally nothing, no beading etc.) the rain went straight through & then happily ran down my legs into my waterproof boots...
Naturally at £83 - not something I was willing to through in the cupboard so requested a refund. The responses I had from Evans included:
"We have received these trousers back to our Returns Department. Unfortunately we cannot refund these as they have been worn and washed."
"An item, except food, videos, DVD’s, face masks, RIDEIT events and software can be returned to us for any reason within 90 days, provided it has not been used or fitted, and is returned in its original packaging with a valid proof of purchase."
"I have checked the product to see if it states that it is Waterproof, and it does not state the wording that the product is Waterproof but that the pants offer reliable protection from rain and wind in changing weather conditions."
I eventually had to bring Amazon into it & go down the Consumer Rights act before they (grudgingly) gave me my refund. I'm still £8 out of pocket for return postage but that pales in comparison to the time & effort arguing with them that the trousers should've worked!
Moral of the story:
1. Evans returns is staffed by idiots
2. Don't wear an item outside if you have any intention of returning
(Normally I get this.... but with a waterproof item, how do you find out if it's waterproof?!)
Thought I'd give you a brief overview of my experience with Evans Cycles (I'll start with I use Evans quite a lot in store but in this case I had an Amazon voucher to use).
I bought a pair of Gore Active wear trousers. Wore them on a single ride and there was zero waterproofing (literally nothing, no beading etc.) the rain went straight through & then happily ran down my legs into my waterproof boots...
Naturally at £83 - not something I was willing to through in the cupboard so requested a refund. The responses I had from Evans included:
"We have received these trousers back to our Returns Department. Unfortunately we cannot refund these as they have been worn and washed."
"An item, except food, videos, DVD’s, face masks, RIDEIT events and software can be returned to us for any reason within 90 days, provided it has not been used or fitted, and is returned in its original packaging with a valid proof of purchase."
"I have checked the product to see if it states that it is Waterproof, and it does not state the wording that the product is Waterproof but that the pants offer reliable protection from rain and wind in changing weather conditions."
I eventually had to bring Amazon into it & go down the Consumer Rights act before they (grudgingly) gave me my refund. I'm still £8 out of pocket for return postage but that pales in comparison to the time & effort arguing with them that the trousers should've worked!
Moral of the story:
1. Evans returns is staffed by idiots
2. Don't wear an item outside if you have any intention of returning
(Normally I get this.... but with a waterproof item, how do you find out if it's waterproof?!)
