IanSmithCSE
Guru
- Location
- Worcester, Worcestershire
Good evening,
The philosophy behind the original distance selling regulations was that a remote customer would be no worse off than a customer who bought in a store.
There was no intention to make that customer better off.
This is no different from trying on clothes and returning them....... If the bike was scuffed and scratched...,
Generally it is impossible to tell when clothes have been tried on,
Most shops don't have every model available as demo bike in every size, you can test whatever is available but they won't assemble a bike in your size and model just for you to test.
Being realistic it is highly probable that assembling the bike and doing a test ride to know that it doesn't fit without scuffs or scratches will not happen, so the bike will not be returned in as new condition.
A typical customer who bought this returned bike as a new item finding the tires showing wear from having been ridden, there is a scratch on the handle bars where they slipped because weren't tightened enough, marks on the rim from braking and wear marks on the chain ring will be on this forum complaining about being sold a second hand bike.
Bye
Ian
I don't see how that would work, if you are returning it because the fit is wrong, provided it is in as new condition then there should be no problem. This is no different from trying on clothes and returning them. If the bike was scuffed and scratched, then yes, I could see an argument for excessive handling, but assembling a bike is the minimal necessary to determine usefulness.
The philosophy behind the original distance selling regulations was that a remote customer would be no worse off than a customer who bought in a store.
There was no intention to make that customer better off.
This is no different from trying on clothes and returning them....... If the bike was scuffed and scratched...,
Generally it is impossible to tell when clothes have been tried on,
Most shops don't have every model available as demo bike in every size, you can test whatever is available but they won't assemble a bike in your size and model just for you to test.
Being realistic it is highly probable that assembling the bike and doing a test ride to know that it doesn't fit without scuffs or scratches will not happen, so the bike will not be returned in as new condition.
A typical customer who bought this returned bike as a new item finding the tires showing wear from having been ridden, there is a scratch on the handle bars where they slipped because weren't tightened enough, marks on the rim from braking and wear marks on the chain ring will be on this forum complaining about being sold a second hand bike.
Bye
Ian