Chain Reaction Cycles...are they as rubish as they seem?

[Mushroomgodmat]

So on Tuesday morning I order just under £100 worth of goods, including a very important part that I need to get my bike back on the road I also pay an additional £10 for next day before 1pm delivery...


So Tuesday night I notice (once I log into the site) that my goods have not yet been shipped..so I phone them up, get some guy who assures me they will be posted out that night..

So Wednesday roles round...and no goods. I phone them up again, this time a woman on the phone tells me they are re-arranging the warehouse and one of the items Iv ordered needs to be "re-shelved" so it can be sent out. Says it should be all sorted today (Wednesday) and will be in the post probably that night.

So now its Thursday, and no goods, I log back into there site to be told its still not shipped, so I probably wont be getting it tomorrow aswell.

So that's now 3 days Iv had to use the car, and 3 days of parking, and here's the annoying thing...if they don't turn up by Saturday, because of my changing work load I wont be able to sort my bike out for an additional week, ill be about £35 down in parking and petrol.

I know its probably a minor issue, but its really pissed me off.

 

[smokeysmoo]

I use them regularly, never pay for 'super' delivery, and I've always received my stuff either next day or within 2 days.
Same goes for Wiggle, Ribble, SJS Cycles, High on Bikes, etc, etc, etc.

I've said it now though haven't I? I actually ordered a couple of bits last night from CRC, so we'll how it goes.

 

[phil_hg_uk]

I have had a similar experience with amazon it seems they have a black log because of the long bank holiday, although I have never had a problem with CRC. But I wouldnt bother with the priority despatch with CRC or wiggle it is a waste of money and I wouldnt order from them or ribble if I was in a hurry either.

 

[Rob500]

I know its probably a minor issue, but its really pissed me off.

Minor or not I can see why anyone would be annoyed. This is no excuse and it does nothing, unfortunately, to help your situation but Tuesday was a Public Holiday in NI and it's a fair bet to say that there wasn't a whole lot of parcel posting going on.

 

[smokeysmoo]

it seems they have a black log because of the long bank holiday.

I've had that problem this week, must have OD'd on easter eggs

 

[MattHB]

Normally fine for me. But not used them for a while. Spring might be causing more demand than they're set up for, which they obviously need to sort out!

 

[phil_hg_uk]

I've had that problem this week, must have OD'd on easter eggs

 

[ian emmerson]

I had the same problem after placing an order last week, which took 8 days to arrive despite the extra postage being paid

 

[HLaB]

I've never paid for postage with online bike shops (Wiggle, CRC, PBK or Ribble) and touch wood my orders are normally there within 1-2 days of them processing the order and thats normally done the same day or the next. However, it occasionally takes longer if there's a stock issue; I find Wiggle are quite bad for saying bargains are in stock but a week or two later they get back to you and say it isn't.

 

[akb]

I have recently ordered a load of bits, about £50s worth from CRC and have no issues. I did pay the extra for delivery to get them quicker which is, IMO, a waste of time. They did refund me though. I tend to stick with Wiggle for the freeby bags of Haribo

 

[User482]

I've used them for about 15 years, but recently I've found that their stock levels and delivery speed have both got worse.

 

[guitarpete247]

I've not had a problem, either, with any of the sellers mentioned. But I've also not been wanting parts urgently, just waiting in anticipation for new toys. Usually get stuff in 2 working days.
Best response has been from Tenn or Cycle-Clothes. I've got stuff from them less than 24hrs from pm orders .

 

[Aushiker]

I have used them for a few years shipping items to Australia without any dramas of note. Shipping times has always been reasonable.

Andrew

 

[Je ta Dawes]

Other than splitting orders I've not had any problems with CRC but there's always your LBS, costs a bit more but probably worth it, at least you can try stuff on.

 

[al-fresco]

My experience of CRC is that they were really quick - even with free delivery the stuff usually arrived within 1-2 days of placing the order. This seems to have slipped to 3-4 days recently.