Customer Services

[jowwy]

To be fair this is probably a local issue with the Evans store itself. I have had good service from Evans stores in the past but these are London stores. On the second cause for return I would have requested a refund as they do say "No quibble returns" and also on the grounds that the bike was not of suitable quality, had several defects and not fit for purpose. Anyway what made you buy such a crap brand as Norco? Why not go for a Trek or Specialised or another similar good brand which would be much better?

because he wanted the norco

 

[Brandane]

The only mistake the OP made, apart from his choice of retailer, was to part with the cash before making sure the fault found on the test ride had been properly sorted.

I thought Norco was a reasonably good brand? My bro has 2 of them and likes them. Probably just a simple adjustment needed to put things right, which speaks volumes for the competency of the bike "technicians" who have tried to fix it thus far. The source of the OP's problems are the gears, which are Shimano Sora, exactly the same as are fitted to bikes in that price range from most well known brands.

Good luck with getting it sorted out inthecup. Once it has been properly fixed, I am sure the bike will be everything you expected.

 

[Inthecup]

The only mistake the OP made, apart from his choice of retailer, was to part with the cash before making sure the fault found on the test ride had been properly sorted.

I thought Norco was a reasonably good brand? My bro has 2 of them and likes them. Probably just a simple adjustment needed to put things right, which speaks volumes for the competency of the bike "technicians" who have tried to fix it thus far.

Good luck with getting it sorted out inthecup. Once it has been properly fixed, I am sure the bike will be everything you expected.

I've dabbled with it a little myself and although still rubbing its bearable! Really enjoying getting out there and putting the miles in.

I'll ignore the haters and people who look down on others because they haven't bought the big brand name but hey lets not go off the original subject!

I have a friend who's brother works for an Evans branch down south. His brother said when the trained bike mechanic is of he has to step in. He's pretty competent when it comes to bikes but never been trained so that says it all!

 

[Brandane]

Can you tell us more about the rubbing? i.e. is it the chain rubbing against the front derailleur mech? Does it only happen when the chain is on the big front ring and the big cogs at the back cassette? And/or small front ring and small rear cog?
Forgive me if I am trying to teach my Granny to suck eggs here, but this is called cross chaining. Not sure about double chainsets as I am an old git living in amongst hills, so I stick to triples. Triples have a "half" gear on the shifter for the front mech to move the mech away from the chain without putting it onto the next ring, if that makes sense. It gives clearance between mech and chain.

On a triple, cross chaining is not recommended as the angle at which the chain runs would soon wear the chain and cassette. So we stick to only using the big ring with smaller cogs, and small ring with bigger cogs.

Anyway, if this was the problem, I am sure that even Evans would have picked up on that and explained it. Wouldn't they?

 

[Inthecup]

Can you tell us more about the rubbing? i.e. is it the chain rubbing against the front derailleur mech? Does it only happen when the chain is on the big front ring and the big cogs at the back cassette? And/or small front ring and small rear cog?
Forgive me if I am trying to teach my Granny to suck eggs here, but this is called cross chaining. Not sure about double chainsets as I am an old git living in amongst hills, so I stick to triples. Triples have a "half" gear on the shifter for the front mech to move the mech away from the chain without putting it onto the next ring, if that makes sense. It gives clearance between mech and chain.

On a triple, cross chaining is not recommended as the angle at which the chain runs would soon wear the chain and cassette. So we stick to only using the big ring with smaller cogs, and small ring with bigger cogs.

Anyway, if this was the problem, I am sure that even Evans would have picked up on that and explained it. Wouldn't they?

It has the half gear on the shifter. It happens when in the big ring at the front and smaller at the back. Ive tried flicking between the half and full setting on the shifter and makes a difference but very little. When trying to put it in the 2 smallest gears at the back it doesn't move at first then 5-10 seconds later jumps in to gear. The chain rubs against the chain deraillleur at the front.

 

[Brandane]

It has the half gear on the shifter. It happens when in the big ring at the front and smaller at the back. Ive tried flicking between the half and full setting on the shifter and makes a difference but very little. When trying to put it in the 2 smallest gears at the back it doesn't move at first then 5-10 seconds later jumps in to gear. The chain rubs against the chain deraillleur at the front.

I am not an Evans trained expert, but it sounds pretty much like it just needs some straightforward fettling of the tension in the gear cables, and possibly the limit screws. 10 minutes work by a competent bike mechanic and it will be fine .

 

[hobbitonabike]

Pretty much the same problem I had with my cannondale I got from Evans. I have a triple and was experiencing the same rubbing as you. Evans were told about it at the six week check andIit came out the same as it went in. Took it to local bike shop and they had it sorted. They also explained to me about half gears and cross chaining which I didn't know about at the time so a massive thumbs up for my lbs there!!! I only shop at evans now for little bits. They were great for being able to test ride the bike for a refundable deposit but the aftercare just wasn't there imho.

 

[screenman]

I hope in all the time you have spent replying to the posts on here that you have taken the time to write to the Chairman, as I advised, of course I doubt you have though. Getting to the top is the way to help companies improve their service.

Of course send that letter recorded delivery as well for extra oomph!

 

[Crankarm]

It has the half gear on the shifter. It happens when in the big ring at the front and smaller at the back. Ive tried flicking between the half and full setting on the shifter and makes a difference but very little. When trying to put it in the 2 smallest gears at the back it doesn't move at first then 5-10 seconds later jumps in to gear. The chain rubs against the chain deraillleur at the front.

Errr you shouldn't be using largest front chain ring say 52teeth and the largest rear sprocket say 28T as the chain will be really stretched. No wonder the front deraillieur is rubbing as the chain is effectively crossing diagonally across the whole width of the transmission from one side to the other. There will be other similar ratios you can use on a smaller front chain ring and smaller rear sprocket, use these instead.

 

[Inthecup]

Errr you shouldn't be using largest front chain ring say 52teeth and the largest rear sprocket say 28T as the chain will be really stretched. No wonder the front deraillieur is rubbing as the chain is effectively crossing diagonally across the whole width of the transmission from one side to the other. There will be other similar ratios you can use on a smaller front chain ring and smaller rear sprocket, use these instead.

Errr I'm sure I said largest at the front & smallest at the back. Correct me if I'm wrong!

As you mentioned before, maybe it's just the fact that I have a sh#t bike that doesn't meet your standards!!!