EDF Energy couldn't run an excessive alcohol event in a home of making beer.

[User33236]

I have recently moved to a new home in Edinburgh and am having 'issues' with gas supply.

The property was previously rented and has pre-pay gas and electric meters fitted. I checked the serial numbers on both meter and contacted the relevant bodies to find out who currently provides the services. The electricity meter was a match for EDF but the gas meter was not registered on the national database. I therefore contacted EDF first who claimed to supply both gas and electricity but did not recognise the gas meter serial number and had a credit meter recordeed at the premises. I photographed the meter and sent a copy to them as requested.

Fast forward two weeks and I still cannot topup the gas meter or change supplier or get EDF to replace the meter with a credit one (as their own records show a credit meter fitted). Not can I ask for smart meters as they are not deploying them in my area yet.

So heading into winter I cannot heat my home or cook food unless in the microwave or, thankfully, electric ovens.

Anyone else exerienced similar issues with the national database being wrong?

 

[screenman]

Stop messing with unhelpful people, send a recorded delivery letter to the chairman, writing the words chairmans/chairwoman complaint on both the envelope and the letter. Works every time for me and people on whose behalf I have done it.

 

[User33236]

Stop messing with unhelpful people, send a recorded delivery letter to the chairman, writing the words chairmans/chairwoman complaint on both the envelope and the letter. Works every time for me and people on whose behalf I have done it.

Have written (similar to what you stated), emailed, web chatted, contacted via Twitter, telephoned and even went into a shop and deliberately created a scene. All seem to have fallen on deaf ears.

The Energy Ombudsman wasn’t even intended as it’s ‘only been two weeks’.

My latest threat to bypass the meter myself seems to be the thing they have taken remotely seriously so far.

I can only hope that a bombardment will eventually reach someone who takes the issue seriously.

 

[screenman]

Go to another supplier.

 

[NorthernDave]

According to the internet, their chairman's email address is
vincent.derivaz@edfenergy.com

Or just get Watchdog, or your local newspaper involved?

 

[screenman]

When I built this house we got one has bill and then no more for three years, despite me chasing British Gas (I think) after this time they got on the phone demanding payment, did you know that if they do not bill you then you are only liable for the last year.

Seems, and this is true, they were sending the bills for my humble abode to their own H Q for some reason and nobody flagged it up.

 

[screenman]

I did thanks. What I really wanted though was not to have people talk to me as though I was trying to get away with something.

I had that bit, followed by an apology when they realized it was their fault. I could also prove I had called them on a lot of occasions.

 

[Deleted member 1258]

Yes when we moved in here about nine years ago. We had prepayment meters in here and I wanted to go over to a quarterly bill, now the electric was fine, it was down as a prepayment meter and they changed it quite quickly, the gas was another story, they had it down as a quarterly meter and no amount of phone calls could convince them otherwise, eventually after many months and many phone calls they changed the meter, I cant remember what convinced them. I think we were with N Power at the time.

 

[User33236]

When I built this house we got one has bill and then no more for three years, despite me chasing British Gas (I think) after this time they got on the phone demanding payment, did you know that if they do not bill you then you are only liable for the last year.

Seems, and this is true, they were sending the bills for my humble abode to their own H Q for some reason and nobody flagged it up.

Problem I have is that it's a prepayment meter and despite offering money to pay for gas EDF cant set up a method of me paying without me making a 810mile round trip. So in the very near future I am going to be without a gas supply.

 

[User33236]

Yes when we moved in here about nine years ago. We had prepayment meters in here and I wanted to go over to a quarterly bill, now the electric was fine, it was down as a prepayment meter and they changed it quite quickly, the gas was another story, they had it down as a quarterly meter and no amount of phone calls could convince them otherwise, eventually after many months and many phone calls they changed the meter, I cant remember what convinced them. I think we were with N Power at the time.

I have had an engineer and a meter reader visit the property who both have reported back the new meter details, along with photographs, and still they insist its a credit meter. I have no idea what it will take to convince them.

 

[screenman]

Problem I have is that it's a prepayment meter and despite offering money to pay for gas EDF cant set up a method of me paying without me making a 810mile round trip. So in the very near future I am going to be without a gas supply.

What was the chairman's reply?

 

[User33236]

Go to another supplier.

I have tried but they are unable to take over the supply as the meter doesn't match that listed on the national database.

 

[screenman]

I have had an engineer and a meter reader visit the property who both have reported back the new meter details, along with photographs, and still they insist its a credit meter. I have no idea what it will take to convince them.

You just have to get higher up the company.

 

[User33236]

What was the chairman's reply?

As yet I had heard nothing despite asking for acknowledgement that the letter was received. The PO proof of delivery indicates it was delivered.

 

[User33236]

You just have to get higher up the company.

How high do you go when the chairman fails to respond. See post above.