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User33236
Guest
I have recently moved to a new home in Edinburgh and am having 'issues' with gas supply.
The property was previously rented and has pre-pay gas and electric meters fitted. I checked the serial numbers on both meter and contacted the relevant bodies to find out who currently provides the services. The electricity meter was a match for EDF but the gas meter was not registered on the national database. I therefore contacted EDF first who claimed to supply both gas and electricity but did not recognise the gas meter serial number and had a credit meter recordeed at the premises. I photographed the meter and sent a copy to them as requested.
Fast forward two weeks and I still cannot topup the gas meter or change supplier or get EDF to replace the meter with a credit one (as their own records show a credit meter fitted). Not can I ask for smart meters as they are not deploying them in my area yet.
So heading into winter I cannot heat my home or cook food unless in the microwave or, thankfully, electric ovens.
Anyone else exerienced similar issues with the national database being wrong?
The property was previously rented and has pre-pay gas and electric meters fitted. I checked the serial numbers on both meter and contacted the relevant bodies to find out who currently provides the services. The electricity meter was a match for EDF but the gas meter was not registered on the national database. I therefore contacted EDF first who claimed to supply both gas and electricity but did not recognise the gas meter serial number and had a credit meter recordeed at the premises. I photographed the meter and sent a copy to them as requested.
Fast forward two weeks and I still cannot topup the gas meter or change supplier or get EDF to replace the meter with a credit one (as their own records show a credit meter fitted). Not can I ask for smart meters as they are not deploying them in my area yet.
So heading into winter I cannot heat my home or cook food unless in the microwave or, thankfully, electric ovens.
Anyone else exerienced similar issues with the national database being wrong?