Got the Sirrus BUT
- Thread starter The Jogger
- Start date
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OP
OP
The Jogger
Legendary Member
- Location
- Spain
on the diagram the height is 51cm used a tape, nuts about 5'' above horizontal tube , had the neighbours wondering 
OP
OP
The Jogger
Legendary Member
- Location
- Spain
no L or M on the sticker, will double check tomorrow but I certainly think that would have jumped out at me!
Disgruntled Goat
New Member
- Location
- On top of the World
At 5'11" you definitely have the wrong size. Get it swapped pronto.
Chris James
Über Member
- Location
- Huddersfield
Disgruntled Goat said:
Not particularly helpful given that he doesn't appear to be 100% sure what size he actually has, and the supplier has said that they will not swap it.
Disgruntled Goat
New Member
- Location
- On top of the World
Chris James said:
So why did Jogger say he had a 51cm frame in his first post?
Chris James
Über Member
- Location
- Huddersfield
Have you read the whole thread?
I've re-read your OP and it seems clear to me that you ordered that particular size of bike on the advice of the Halford's salesman. He actually behaved negligently, and stupidly, by getting you to try a completely different bike, the Pinnacle, and then apparently taking a guess at what size Sirrus you need. He could have at least taken some basic measurements from you and consulted sizing guidance that Specialized presumably produce.
According to Adviceguide, the Citizens Advice website, you are entitled to reject goods if they are not "fit for purpose". You are entitled to try the goods first as you have done, but then must stop using them and inform the trader as soon as possible if you believe the goods are not "fit for purpose".
Because you need to promptly reject good that are not fit for purpose, I would suggest you now formally write to (not just email) Halfords explaining what has happened and saying you are exercising your right to reject the bike they have supplied you with as it is not fit for purpose (i.e. the right size).
In the meantime I think you need to take some proper advice about your legal position which I suspect is complicated by the fact you are buying through a cycle to work scheme. I believe it is actually your employer who legally owns the bike and you are just "leasing" it through the Cycle To Work scheme.
Your can get free advice from your local Citizens Advice Bureau or from Consumer Direct on 08454 040506.
According to Adviceguide, the Citizens Advice website, you are entitled to reject goods if they are not "fit for purpose". You are entitled to try the goods first as you have done, but then must stop using them and inform the trader as soon as possible if you believe the goods are not "fit for purpose".
Because you need to promptly reject good that are not fit for purpose, I would suggest you now formally write to (not just email) Halfords explaining what has happened and saying you are exercising your right to reject the bike they have supplied you with as it is not fit for purpose (i.e. the right size).
In the meantime I think you need to take some proper advice about your legal position which I suspect is complicated by the fact you are buying through a cycle to work scheme. I believe it is actually your employer who legally owns the bike and you are just "leasing" it through the Cycle To Work scheme.
Your can get free advice from your local Citizens Advice Bureau or from Consumer Direct on 08454 040506.
OP
OP
The Jogger
Legendary Member
- Location
- Spain
Hi thanks for the pic of the label, I'll re-check mine in the morning.
Dannyg, thanks for the advice and link, sorry if I mislead a bit ( not meant) I actually went to Evans and tried a bike for size which was the Pinnacle, the shop guy there told me I would need a 20" so when I ordered my bike through Halfords I thought right, 20 and checked to see it was the 51cm conversion. When I went to pick it up, thats when I said to the Halfords guy, I think it might be a bit small, that's when he got me to stand over the horizontal bar and sit on the seat. He adjusted the seat so the balls of my feet touched the ground and then he said that it would be fine.
Dannyg, thanks for the advice and link, sorry if I mislead a bit ( not meant) I actually went to Evans and tried a bike for size which was the Pinnacle, the shop guy there told me I would need a 20" so when I ordered my bike through Halfords I thought right, 20 and checked to see it was the 51cm conversion. When I went to pick it up, thats when I said to the Halfords guy, I think it might be a bit small, that's when he got me to stand over the horizontal bar and sit on the seat. He adjusted the seat so the balls of my feet touched the ground and then he said that it would be fine.
Ah...well that makes things slightly more complicated, but does not fundamentally alter your position.
Halfords claims to be a reputable and knowledgeable bike dealer, and you should have been able to rely on their (supposed) expert knowledge to ensure that you went away with the right size bike.
The shop guy saw you on the bike, and adjusted it, and told you it would be fine, even though the balls of your feet were touching the floor. Anyone with even the most elementary knowledge of bike sizing should have known that this actually meant the bike was way too small.
The fact that Halfords had to put in a special order for the bike is simply not relevant. If anything the onus should have been on them to double check that they were ordering the right size for you before they placed the order.
So I think you should still think you a entitled to reject the bike on the grounds that Halfords have sold you something that is not fit for purpose.
However I wouldn't bother mentioning that you first got some sizing advice from Evans
Halfords claims to be a reputable and knowledgeable bike dealer, and you should have been able to rely on their (supposed) expert knowledge to ensure that you went away with the right size bike.
The shop guy saw you on the bike, and adjusted it, and told you it would be fine, even though the balls of your feet were touching the floor. Anyone with even the most elementary knowledge of bike sizing should have known that this actually meant the bike was way too small.
The fact that Halfords had to put in a special order for the bike is simply not relevant. If anything the onus should have been on them to double check that they were ordering the right size for you before they placed the order.
So I think you should still think you a entitled to reject the bike on the grounds that Halfords have sold you something that is not fit for purpose.
However I wouldn't bother mentioning that you first got some sizing advice from Evans
