Devon Seamoor
Regular
I'm glad to have fpund cyclechat, for I've got a request, in need of assistance with a technical problem with my Pendleton Somerby e-bike.
I've bought this bike at Halfords Newton Abbot, as a testbike, for half of the price. Nov. 2019. The condition is very good, until this day. Looking as if not used.
The issue is with the battery keys, lost in the transport to the Netherlands. The battery can't be released from the bike. I'm riding the bike in my home and charge it, that's a practical solution for now.
After initial efforts of the manager in Halfords Newton Abbot, trying to find a new set of keys for the battery, which aren't present anymore, due to the production of this bike coming to an end, and a second attempt to order a battery plus rack for me (the battery is attached to the rack and can't be delivered without it, I'm told) no results showed up and even communication has come to a stop. No response whatsoever. There's a Halfords in the Netherlands as well, but it's a separate organisation, only the name matches. After contacting Halfords in the Netherlands, I received a response, saying that I needed to solve the issue in Britain, contacting Halfords where I bought my bike. That has come to an end, unfortunately.
I'm planning to take my e-bike to Britain again, travelling for a while. In that condition, I shall need to take off the battery, wherever I park my e-bike. I'm informed about the value of e-bike batteries, attracting thieves who simply break it loose with a tool. Of course, in cities I'm more at risk, but nevertheless, I'm trying to solve the key-problem with your help, if possible. Although it's not the main problem, as you will understand, for I can charge the battery without too much trouble, riding my bike in my home. For the moment.
The second request:
Is there an owner of a Pendleton Somerby e-bike experiencing problems with the turning of the pedals losing the grip on the chain, with the effect of pedalling without feeling resistance, while the motor is still working? (when it's on of course). This issue started only at rare occasion, when I stopped at a traffic light. When stepping on the pedals again, the pedals were turning without resistance of the chain. Only when I turned the pedals in reverse, it worked fine again.
This problem began to happen more often, until I decided to not use it, due to the risk of losing balance on my bike, and find myself stranded without being able to ride back home, unless by using the power of the motor still working when I turn the pedals around, which is a tricky way of riding the bike. When I was stranded one day, I parked the bike near a square and asked passers by if they could help me. A group of young men arrived and they were willing to look at the bike. Although the pedals were turning without effect, one of the man pressed the button to start the motor, and the bike shot forward with this man holding the steering wheel. He almost fell, and I've eperienced this as well. It's simply not safe to ride my bike now.
I've made good long trips with this e-bike, since end of May 2020, and so far I'm very pleased with this bike. I've looked into the technical details of e-bikes and I believe that the disfunctional part causing disconnection between pedals and chain, is called "rotation sensor". I'm not entirely sure if that's the part I need for a repair. The motor of my e-bike is a Bosch Motor Raleigh Model. I'm including pictures of the battery and the type of Pendleton bike I own.
The key number is S343, of the keys unlocking the battery from my bike. When it happens to be the number of one of your keys, I'd be happy to receive 2 copies of them and pay for the costs plus sending to the Netherlands.
The e-bike workshop near my home with a 70 euro hour rate, for a check up and repair, without knowing in advance if they're be able to replace the part causing the problem. I'm in a bit of a pickle, see? If there's someone who recognizes my description of the issue that prevents me from riding my e-bike, I'll be pleased to receive advice and comments. Thank you in advance!
I've bought this bike at Halfords Newton Abbot, as a testbike, for half of the price. Nov. 2019. The condition is very good, until this day. Looking as if not used.
The issue is with the battery keys, lost in the transport to the Netherlands. The battery can't be released from the bike. I'm riding the bike in my home and charge it, that's a practical solution for now.
After initial efforts of the manager in Halfords Newton Abbot, trying to find a new set of keys for the battery, which aren't present anymore, due to the production of this bike coming to an end, and a second attempt to order a battery plus rack for me (the battery is attached to the rack and can't be delivered without it, I'm told) no results showed up and even communication has come to a stop. No response whatsoever. There's a Halfords in the Netherlands as well, but it's a separate organisation, only the name matches. After contacting Halfords in the Netherlands, I received a response, saying that I needed to solve the issue in Britain, contacting Halfords where I bought my bike. That has come to an end, unfortunately.
I'm planning to take my e-bike to Britain again, travelling for a while. In that condition, I shall need to take off the battery, wherever I park my e-bike. I'm informed about the value of e-bike batteries, attracting thieves who simply break it loose with a tool. Of course, in cities I'm more at risk, but nevertheless, I'm trying to solve the key-problem with your help, if possible. Although it's not the main problem, as you will understand, for I can charge the battery without too much trouble, riding my bike in my home. For the moment.
The second request:
Is there an owner of a Pendleton Somerby e-bike experiencing problems with the turning of the pedals losing the grip on the chain, with the effect of pedalling without feeling resistance, while the motor is still working? (when it's on of course). This issue started only at rare occasion, when I stopped at a traffic light. When stepping on the pedals again, the pedals were turning without resistance of the chain. Only when I turned the pedals in reverse, it worked fine again.
This problem began to happen more often, until I decided to not use it, due to the risk of losing balance on my bike, and find myself stranded without being able to ride back home, unless by using the power of the motor still working when I turn the pedals around, which is a tricky way of riding the bike. When I was stranded one day, I parked the bike near a square and asked passers by if they could help me. A group of young men arrived and they were willing to look at the bike. Although the pedals were turning without effect, one of the man pressed the button to start the motor, and the bike shot forward with this man holding the steering wheel. He almost fell, and I've eperienced this as well. It's simply not safe to ride my bike now.
I've made good long trips with this e-bike, since end of May 2020, and so far I'm very pleased with this bike. I've looked into the technical details of e-bikes and I believe that the disfunctional part causing disconnection between pedals and chain, is called "rotation sensor". I'm not entirely sure if that's the part I need for a repair. The motor of my e-bike is a Bosch Motor Raleigh Model. I'm including pictures of the battery and the type of Pendleton bike I own.
The key number is S343, of the keys unlocking the battery from my bike. When it happens to be the number of one of your keys, I'd be happy to receive 2 copies of them and pay for the costs plus sending to the Netherlands.
The e-bike workshop near my home with a 70 euro hour rate, for a check up and repair, without knowing in advance if they're be able to replace the part causing the problem. I'm in a bit of a pickle, see? If there's someone who recognizes my description of the issue that prevents me from riding my e-bike, I'll be pleased to receive advice and comments. Thank you in advance!
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