[QUOTE 5119189, member: 45"]Speak to them on chat. It's instant, or they'll call you back. It isn't complicated.[/QUOTE]
I'm not making another telephone call that involves talking to someone i don't know ever again! I had a horrendous incident on Monday when i phoned E -On about my electricity bill. I could not tell what the woman on the other end was saying as her "Glasgea" accent and the muffled sounding line made it so difficult. "Are yous on pap"? What are you asking? said i. She then repeated the words,but this time in a slow patronising way. Again i asked what she was saying. After three attempts i translated it to "Are you on pip(Personal Independence Payment).No,from now on it's e-mails or face to face!