Ordered new bike from Rutland cycles, not turned up

[Binka]

ordered it online on Tuesday and got an instant email saying thanks for your order will be delivered on Friday by a courier.

Heard nothing since and bike hasn’t turned up. Tried ringing them just after 5pm but their online sales support staff had left and the person who answered the phone couldn’t help. Started thinking I should probably have had an email with a tracking number, etc but not had anything. Am worried now that I’ll get an email saying sorry, bike is out of stock (was a sale bike). And I can’t find out what’s going on until Monday!

 

[Drago]

I'd heard that'd gone bust earlier in the week.

 

[Binka]

Is that a joke?

 

[Slick]

Is that a joke?

Yes, don't panic.

 

[Drago]

Yes. Sorry!!! Couldn't help myself.

Do you have any tracking details for the courier?

 

[Slick]

Yes. Sorry!!! Couldn't help myself.

Do you have any tracking details for the courier?

 

[buzzy-beans]

I'd heard that'd gone bust earlier in the week.

That is bloody sick, you ought to be ashamed of yourself for posting such a comment!!

 

[Binka]

<starts breathing again>

Nope, no tracking details from courier. Which makes me think it hasn’t got as far as the courier. Bike is still showing as in stock on the website which gives me hope. But I know some companies aren’t very good at keeping their website stock up to date.

 

[snorri]

And I can’t find out what’s going on until Monday!

It'll arrive tomorrow.

 

[Drago]

Do you know even which firm they use for deliveries?

 

[Binka]

Won’t arrive tomorrow as I used hubbys work address and they’re shut for the weekend now! And I brought current bike back home in the bloody train tonight! Normally leave it at the train station but expecting to do a swap this weekend.

They use DX 24hr couriers.

 

[sight-pin]

Can't you check the status of the order on their web?

 

[Slick]

Won’t arrive tomorrow as I used hubbys work address and they’re shut for the weekend now! And I brought current bike back home in the bloody train tonight! Normally leave it at the train station but expecting to do a swap this weekend.

They use DX 24hr couriers.

Couriers are always a day after expected delivery date.

 

[Binka]

Fingers crossed it turns up Monday then. Will try and stop fretting about it.

 

[buzzy-beans]

Won’t arrive tomorrow

Put your mind at rest by giving them a phone call on Saturday, Rutland being the company that they are bound to be able to put your mind at rest.