Rapha Let Down

[Llan Giant]

Does any one else have a problem with the new Rapha 'named' long sleeve jersey? Rapha advertised this back in September not saying that it would not be delivered until December in the online shop. Not only this, I received an email to say it was going to be even later than originally planned. You could not cancel the order or do anything about it. Contacting customer service had a response of 15% off. On replying to complain that I had to spend to feel happier with the service, nothing apart from a response saying that the customer services person had to speak to a manager. This was 9th Dec. I have spent well over £1500 with Rapha over the last 12 months and have believed to this point that they really care about the customer. Has anyone else had a bad experience like this?? Is it time to drop Rapha and buy other quality goods?

 

[jowwy]

i bought the same jersey - and see no reason to complain. original delivery date was first week december ( as stated within the description section of the jersey in the online shop) and it arrived in the 2nd week, but i was informed by email that this would happen, so i wasnt concerned.

The jersey is superb quality and exactly what ordered. i have also spent with the region of 1k with rapha in the last 4/5months and can't fault any of their products, delivery or service.

Also on my first purchase i received a free muset which i use for taking files too and from the office.

 

[amaferanga]

What the hell are you guys doing with all your cycling clothes to need to spend over a grand in just a few months? That's crazy.

 

[jowwy]

What the hell are you guys doing with all your cycling clothes to need to spend over a grand in just a few months? That's crazy.

two rapha jackets cost nearly £500 add to that a jersey or two, couple of t-shirts, cap, neck gater, bib longs and socks and there is the 1k

 

[jayonabike]

What the hell are you guys doing with all your cycling clothes to need to spend over a grand in just a few months? That's crazy.

*sigh* Here we go again.

 

[ianrauk]

What the hell are you guys doing with all your cycling clothes to need to spend over a grand in just a few months? That's crazy.

Some people have a natural aversion to Aldi and Lidl.

 

[jowwy]

Some people have a natural aversion to Aldi and Lidl.

i just like nice things - but i also use aldi ski gloves - lot warmer than my castelli ones

 

[ianrauk]

i just like nice things - but i also use aldi ski gloves - lot warmer than my castelli ones

Don't worry Jowwy, I include myself in my quote.

 

[jayonabike]

I'm rather proud of the fact I've never set foot in a Lidl/Aldi.

 

[Adam4868]

I'm rather proud of the fact I've never set foot in a Lidl/Aldi.

Nothing wrong with iceland

 

[vickster]

I bought a few cycling things in lidl when I first joined CC, frankly they were all c**p and have been worn once if at all!

Not that I have ever bought anything from Rapha or Assos either . I get the mid range stuff on sale mostly

 

[Mr Haematocrit]

Really don't like the rapha stuff myself, the products are not clever and do not push clothing design and technology. Much prefer Castelli and ASSOS kit

 

[Dusty Bin]

Some people have a natural aversion to Aldi and Lidl.

There's a huge area of 'middle ground' in between Aldi/Lidl and Rapha - that's where the sensible money usually goes. A grand in five months on cycling clothes - I don't think I've spent a grand in 20 years....

 

[midliferider]

two rapha jackets cost nearly £500 add to that a jersey or two, couple of t-shirts, cap, neck gater, bib longs and socks and there is the 1k

Your bike is? just curious.

 

[vickster]

There's a huge area of 'middle ground' in between Aldi/Lidl and Rapha - that's where the sensible money usually goes. A grand in five months on cycling clothes - I don't think I've spent a grand in 20 years....

I spent double that on a 2 week holiday, the clothing would have lasted longer (well not perhaps than the weight gained on said holiday)

My preferred brands are now altura, gore, pearl Izumi, sugoi and sportful, all of which have pieces that fit me. I don't think I have yet spent more than £100 on one item however