Llan Giant
Regular
Does any one else have a problem with the new Rapha 'named' long sleeve jersey? Rapha advertised this back in September not saying that it would not be delivered until December in the online shop. Not only this, I received an email to say it was going to be even later than originally planned. You could not cancel the order or do anything about it. Contacting customer service had a response of 15% off. On replying to complain that I had to spend to feel happier with the service, nothing apart from a response saying that the customer services person had to speak to a manager. This was 9th Dec. I have spent well over £1500 with Rapha over the last 12 months and have believed to this point that they really care about the customer. Has anyone else had a bad experience like this?? Is it time to drop Rapha and buy other quality goods?