Just got a message from Santander
they have - for my convenience - switched me to an account with no "rewards"
which I knew about
what I didn;t know if that this will require a new card and PIN
but it is OK because they are sending it to me - if I have not already got it, which I haven't
problem is that I will be abroad for over a week
so I went onto their website and found the "Chat" option (which annoys me - it isn;t a chat - it is me asking a question and hopefully them giving an answer!)
anyway - I typed in my question
and it worked out that I am asking about switching my account
I'm not - they have done it
so give me 5-6 options for questions about how to do it
and no "none of the above option"
so I got fed up quite quickly and just copied my original question and pasted it in every time they asked for a response
eventually it gave up and said it was "passing my query onto a colleague"
who will reply some time later
so the chat is not even a chat - it is a computer system trying to get away wil delivered stock answers to simple question
and then a too small group of humans that can type in answers if you persist
at some point in the future
I presume it is using AI - and the I bit of that needs some work!!