"Wiggle" service

Doug.

Veteran
My third purchase from them that I have had problems with and I am very annoyed, difficulty in replacing faulty components.
No telephone assistance.
Reply from their "lad" Justin was so stupid as to be insulting.
Online C.R.C are much better and helpful.
I do use my local bike shop also but they have a limited stock.
Merlin are also good, as no doubt other suppliers are.
No more "Wiggling" from me.
Yours
Doug.
 

ianrauk

Tattooed Beat Messiah
Never had a problem with them myself.
 

Mugshot

Cracking a solo.
I've never ever had any issues with them, with sales, advice, returns or resolving quality issues. Lots more wiggling for me :okay:

Edit: just to clarify, they're not crap.
 

deptfordmarmoset

Full time tea drinker
Location
Armonmy Way
It's a shame you had problems with Wiggle, @Doug. , I've managed to get myself to platinum card - ah, those were the days! - status with them without ever having a problem with them. Well, apart from that feeling of disappointment when you've ordered a lot and they forget the Haribo. And the fact that it's only a 200g pack.
 

arch684

Veteran
Been using wiggle for a long time,never had a problem
 

lesley_x

Über Member
Location
Glasgow
To be honest I've never had to test their customer service. Everything has arrived as described and very promptly (with haribo!) and never had to send anything back.

It's a shame you've had a bad experience.
 

winjim

✊🏻✊🏾 🌈 😷
I've sent a few bits back to Wiggle, some faulty, some because I just ordered the wrong thing. Always fine and never had a problem.

While we're on the subject, I've also found Evans customer service call centre to be utterly fantastic.
 
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