So where does the debate happen? Don't confront the driver, .
There are different ways of confronting the driver.
Like Matt did in this case, aggressively threatening the guy's job from the off (how ludicrous is it that he refers to his approach as passive aggressive!!) or assertively. Matt's whole approach was textbook aggressive, from his initial overtake to the head pointing to the station confrontation
Aggression
The dictionary defines aggression as:
1) Any unprovoked attack.
2) An act or attitude of hostility, usually arising from feeling of inferiority or frustration.
Aggression whether physical, verbal, or psychological, is destructive to both self and others. Nobody enjoys a bully!
Aggression is an approach used to make you feel better by forcing your point of view on others, hurting their feelings, and building resentment toward you. E
Assertion
The dictionary defines assertion as:
1) A positive statement; declaration.
2) An insisting on one’s right, a claim, etc.
To assert one’s self means to put oneself forward; make oneself noticed, especially in insisting on one’s rights. An assertive person is able to stand up to others and deal with each issue at hand.
Assertiveness skills can be learned and will not only resolve many interpersonal problems but will build confidence, self-respect, and improved relationships with peers.
In this case, cut the head pointing and head to the depot and : "S'cuse me. I felt very intimidated by your overtake back there, it seemed too close..." cue, in all likelyhood, a very different and more productive conversation. If not, then the follow up is "Could you tell me where the Depot managers office is, please?" ie giving an opportunity for face saving. Only then is there a need to escalate.
I've made the mistake of making a verbally aggressive approach to errant drivers in the past, but learnt to modify by initial approach, most often with positive results and lower blood pressure.