Courier caught throwing bike over fence.

[glasgowcyclist]

I wouldn't even open it. I'd contact the seller and reject it, asking for another to be sent.
(And yes, I'd mark the box first so they don't try to send the same one back.)

 

[DaveReading]

For a moment, I thought the headline was about a disgruntled Addison-Lee rider fed up with his job and telling them to stuff it.

 

[steveindenmark]

I agree. I would not even bother opening it. But I would mark the box discreetly so you know that they are not just sending the same bike back to you.

 

[User269]

Thought i'd post this to see what others thoughts are.. I was sitting in my dining room working from home yesterday as i was aware my new bike was to be delivered today the dining room looks out onto the back garden which is enclosed with a 6 foot wooden fence and gate. So i'm sitting there on the laptop with headphones on and next minute i see the £800 bike i've ordered being launched over my 6 foot locked gate said courier driver climbed half way up the gate to see where it had landed.

Obviously i complained to the retailer i bought the bike from and they are dealing with courier company and have said they would exchange the bike if it's damaged. Now what i want to ask is would you accept said bike damaged or not, just in case there is undetected damage which does not surface till further down the line?. I've not had time to fully inspect the bike due to work and family commitments but on taking it out the box and having a quick scan i can see there is some scuff marks and a few scratches.

So what are folks thoughts on this?

Assuming your back garden & locked back gate aren't the main entrance to your property, an additional issue for me would be that the item had not been delivered to your address, that is, your front door. Most of us don't receive callers or deliveries over our back garden fence or gate.

 

[biggs682]

Thought i'd post this to see what others thoughts are.. I was sitting in my dining room working from home yesterday as i was aware my new bike was to be delivered today the dining room looks out onto the back garden which is enclosed with a 6 foot wooden fence and gate. So i'm sitting there on the laptop with headphones on and next minute i see the £800 bike i've ordered being launched over my 6 foot locked gate said courier driver climbed half way up the gate to see where it had landed.

Obviously i complained to the retailer i bought the bike from and they are dealing with courier company and have said they would exchange the bike if it's damaged. Now what i want to ask is would you accept said bike damaged or not, just in case there is undetected damage which does not surface till further down the line?. I've not had time to fully inspect the bike due to work and family commitments but on taking it out the box and having a quick scan i can see there is some scuff marks and a few scratches.

So what are folks thoughts on this?

I would have had words with the delivery driver to start with , no that they would care

and then as others have said ask for a replacement bike just in case

 

[mjr]

Get a louder door bell or take them headphones off if you're waiting for a delivery man at your door........

Doesn't matter. Plenty of couriers don't even bother to try the door bell any more. I suspect they're being worked to tight schedules which don't take into account typical traffic, so they're looking for any way to save time. I've not suffered a really bad one for years but I did have one (UKMail I think) last month just stack the boxes (which said Fragile and no-stack) by the back door and card to say it... but I couldn't actually open the back door because the boxes were in the way(!) I realised before I made the stack fall and it all go wrong.

WRT the OP: new bike as it's scratched. If it was unscathed and steel, I would have probably accepted a thank you and discount, but I wouldn't accept a pre-crashed carbon or alu "new" bike. And this sort of shoot is what I'd expect from Halfords aka Tredz, too.

 

[Lavender Rose]

Without a doubt, just send it back - its better to be safer than sorry from the offset!

 

[PeteXXX]

On principle I’d reject it!

 

[rnscotch]

Well a wee update, spoke to Tredz and they are willing to offer a 10% discount off any other bike as they cant replace the same bike due not being able to source the same size of bike.

I've not accepted yet as the whole experience has been tarnished as this was the first time i had ordered a brand new bike usually i buy used, I just don't understand the thought process of someone saying aye it will be ok to throw a bike over this here large gate what possibly could go wrong.

Thanks for the replies i just wanted to see if folk had the same thought process as me or if i was being a melodramatic princess. i'm not one for complaining but i thought this merits it.

 

[Welsh wheels]

Thought i'd post this to see what others thoughts are.. I was sitting in my dining room working from home yesterday as i was aware my new bike was to be delivered today the dining room looks out onto the back garden which is enclosed with a 6 foot wooden fence and gate. So i'm sitting there on the laptop with headphones on and next minute i see the £800 bike i've ordered being launched over my 6 foot locked gate said courier driver climbed half way up the gate to see where it had landed.

Obviously i complained to the retailer i bought the bike from and they are dealing with courier company and have said they would exchange the bike if it's damaged. Now what i want to ask is would you accept said bike damaged or not, just in case there is undetected damage which does not surface till further down the line?. I've not had time to fully inspect the bike due to work and family commitments but on taking it out the box and having a quick scan i can see there is some scuff marks and a few scratches.

So what are folks thoughts on this?

Don't accept that bike, no way. That's a heck of a fall for a bike.

 

[glasgowcyclist]

they are willing to offer a 10% discount off any other bike

I'd say that's being a bit tight; 10% is what you could reasonably negotiate on a new purchase anyway, so I'd ask for more than that. I know they weren't the ones who threw the bike over but that's their problem. Worst they can do is say no.

 

[ozboz]

bit of an odd one , usually they need a signature for delivery of any item , so had you not been at home and it disappeared , where would the driver stand then ?

 

[Maenchi]

no chance of going to a shop ? when you've sent that one back....

 

[davidphilips]

Wonder what Tredx will do with the bike? perhaps sell as ex display ? Would hope its not just inspected and sold on as new.

 

[Heltor Chasca]

I’d plump for 2 new bikes then let DX and Tredz have gagging rights over you on the CC forum. Seems fair.