first service - not very good news.

[ttcycle]

I was shocked to see those photos, firstly I can't believe the company put all that componentry together without spotting the issue in smaller framed bikes and secondly, wiggle putting it together and completely ignoring the severe lack of clearance. A full refund is your statutory right and don't let the staff at Wiggle tell you otherwise.

 

[Angelfishsolo]

To echo the others the bike is wrong. Either wrong wheels or frame design flaw. Find it hard to believe you are the only one with this problem unless they have only sold one bike!

 

[rualexander]

There is a review of what I think is this model on the road.cc site with a quite a few photos but it's hard to see the clearance at the rear, the clearance at the front looks adequate, with 700 x 23 tyres fitted.
Trying to extrapolate from the photos it does look like the clearance at the rear would probably be tight.
I take it that the photos posted by the OP earlier are of the clearance at the rear?

 

[terry_gardener]

I take it that the photos posted by the OP earlier are of the clearance at the rear?

correct clearance of the rear wheel

 

[sayek1]

Wiggle will arrange pick up from you - you don't need a special box and def not a wiggle one. Old cardboard would do, but I simply asked a LBS for one of their old boxes.

Any issues I've had have always been taken care of and I am pretty sure they are not wanting to tarnish their brand name so you'll find they'll normally be willing to see you alright. I've not done badly at all. Last time I had to contact them I got their "live chat" service on the dot of 8.00 and by 9.00 their bike specialist was in touch and kept in touch pretty regularly.

Here's a tip - if you are going to send it back and want it replaced then keep the wheels - it makes it easier to package up and you might get a nice surprise!!!!

 

[zexel]

Wiggle will arrange pick up from you - you don't need a special box and def not a wiggle one. Old cardboard would do, but I simply asked a LBS for one of their old boxes.

Any issues I've had have always been taken care of and I am pretty sure they are not wanting to tarnish their brand name so you'll find they'll normally be willing to see you alright. I've not done badly at all. Last time I had to contact them I got their "live chat" service on the dot of 8.00 and by 9.00 their bike specialist was in touch and kept in touch pretty regularly.

Here's a tip - if you are going to send it back and want it replaced then keep the wheels - it makes it easier to package up and you might get a nice surprise!!!!

Two packs of Haribo?

 

[terry_gardener]

Wiggle will arrange pick up from you - you don't need a special box and def not a wiggle one. Old cardboard would do, but I simply asked a LBS for one of their old boxes.

Any issues I've had have always been taken care of and I am pretty sure they are not wanting to tarnish their brand name so you'll find they'll normally be willing to see you alright. I've not done badly at all. Last time I had to contact them I got their "live chat" service on the dot of 8.00 and by 9.00 their bike specialist was in touch and kept in touch pretty regularly.

Here's a tip - if you are going to send it back and want it replaced then keep the wheels - it makes it easier to package up and you might get a nice surprise!!!!

sadly i don't think the replacement is going to be any good as i believe it to be a design flow with the extra small frame size.
shame really as i do like the bike and rides well, even though it is my first road bike and therefore can't compare it to anything else.

 

[dellzeqq]

Let me get this straight. You bought a bike by post. You didn't look at it before you paid for it. It doesn't work. In fact, if the photographs are an accurate representation of the way that the bike came to you from Wiggle, it's a piece of crap. At the risk of sounding harsh - that is how stuff happens. Next time, go to a bike shop.

 

[terry_gardener]

Let me get this straight. You bought a bike by post. You didn't look at it before you paid for it. It doesn't work. In fact, if the photographs are an accurate representation of the way that the bike came to you from Wiggle, it's a piece of crap. At the risk of sounding harsh - that is how stuff happens. Next time, go to a bike shop.

thank you for editing your original post, as thousands of people by stuff online or by mail order.

no matter if you buy online or in a shop you expect it to work properly, and yes next time i will go to a LBS to buy a bike.

 

[apollo179]

Decide how you want this solved and demand that from wiggle.
Sounds like you prefer a refund - very wise.
Good luck sorting it out.

 

[rodgy-dodge]

Here have a read through this

http://www.which.co.uk/consumer-rig...erstanding-the-sale-of-goods-act/your-rights/

It may all depend on the time scale you've owned the bike

 

[dellzeqq]

thank you for editing your original post, as thousands of people by stuff online or by mail order.

no matter if you buy online or in a shop you expect it to work properly, and yes next time i will go to a LBS to buy a bike.

of course you both expect it to work, and you've a right to expect it to work, but bikes just shriek 'inspect before you buy'.

I'd go further - pedals, handlebars, bottom brackets, brakes, wheels - getting any of these by mail is just taking a chance.

good luck with the refund, although it does occur to me that, were Wiggle to offer you a 19mm tyre you might be at a disadvantage.

 

[Jezston]

That bike is defective by design. Anything less than a full refund, including any costs incurred by yourself, is unacceptable.

Tell Wiggle you are very unhappy that they would be willing to sell bikes with such a clear and dangerous design flaw, and that you have lost confidence in buying from them.

 

[terry_gardener]

were Wiggle to offer you a 19mm tyre you might be at a disadvantage.

why it doesn't solve the problem. having a road bike that doesn't take 23mm or 25mm tyres properly is wrong.

 

[dellzeqq]

why it doesn't solve the problem. having a road bike that doesn't take 23mm or 25mm tyres properly is wrong.

it might well be wrong (although my bike won't take 25s) but if Wiggle decide to press the point then I'm not sure how you can vanquish them