Accy cyclist
Legendary Member
- Location
- The hills of Accrington
Right. I've given them three days to find my lost returned items and refund me but it's like banging your head against a wall! I've sent off countless e mails and waited for them to phone me back which they haven't done. I returned some shorts and a cap on the 25th of June via the Royal Mail. I've waited patiently for the refund to show up on my mini bank statements since then but nothing's appeared. In the past they have withheld refunds saying that they'll keep the money in my account in case i want to buy something off them in the future. The other day i e mailed them asking how much credit i had as i fancied buying a few items off them. They replied that my account was empty. So what about the money from my returned items i asked? Apparently i either haven't returned them or they have got lost in the post. I have the receipt from the post office proving that i sent the parcel and i've tracked the parcel to Rotherham where it was signed for. Not only that but they also promised a £10 refund for a jacket i bought which was then reduced in price the following day
(https://www.cyclechat.net/threads/should-i-ask-for-a-reduction-or-refund.203179/page-2 9th post down) . So i've worked it out that they owe me 45 quid. I'm sat here waiting for an e mail which will probably say the same old stuff they've said before. One thing's for sure if/when i get my money back i won't be buying off them again!!
(https://www.cyclechat.net/threads/should-i-ask-for-a-reduction-or-refund.203179/page-2 9th post down) . So i've worked it out that they owe me 45 quid. I'm sat here waiting for an e mail which will probably say the same old stuff they've said before. One thing's for sure if/when i get my money back i won't be buying off them again!!
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