After good family experiences in Rome, SW France we decided to trust Air Bnb with a major multi-party booking. We found a fine country house for a post-wedding holiday with 14 people, in Dorset, English owner, English renter. Inexplicably Air Bnb invoiced my Paypal account in €. It took many calls to revert to a GBP payment and recover the currency translation losses. The call centre staff, typically in The Philipinnes, were polite, sometimes had an adequte command of the English language. Then, without reference to the owner or the renter, Air BnB informed us, falsely, that the owner had cancelled the booking. That nonsense is still under correction/investigation.
Not with a barge pole.