Bromptonaut
Rohan Man
- Location
- Bugbrooke UK
Well I complained to TfL and got a commendably prompt reply:
Dear Mr. Mclaughlin,
Thank you for your enquiry. We apologize for the issues you have been encountering recently. We are working towards improving our service for all our users and your feedback is very valuable. I will explain how it works. The scheme is setup to keep the access period parallel across all keys on one account. This means that any access period purchased on the account will be multiplied by the amount of keys you have purchased. Subsequently, when an access period is triggered with one key, all keys on the account will begin and end at the same time. For further information please do not hesitate to email or call our contact centre. Thank you for your interest in the scheme.
My name is not McLaughlin so clearly a cut and paste job!!
Dear Mr. Mclaughlin,
Thank you for your enquiry. We apologize for the issues you have been encountering recently. We are working towards improving our service for all our users and your feedback is very valuable. I will explain how it works. The scheme is setup to keep the access period parallel across all keys on one account. This means that any access period purchased on the account will be multiplied by the amount of keys you have purchased. Subsequently, when an access period is triggered with one key, all keys on the account will begin and end at the same time. For further information please do not hesitate to email or call our contact centre. Thank you for your interest in the scheme.
My name is not McLaughlin so clearly a cut and paste job!!