YIKES! Specialized Recall - fingers crossed

[GrumpyGregry]

But they haven't really done anything. They have said they will replace the part, but not even a time scale yet.

Do you really think Vauxhall could say to thousands of Corsa owners "Your car is unsafe, please stop driving it. We can't say when the fix will available, but in the mean time please get the ****in' bus. Oh yeah, sorry, there are no buses over Christmas, please cancel your plans. Or use you other car. You surely don't just have one?"

Whilst it is shocking that the rules seem to be biased in favour of car owners over bike owners car manufacturers generally keep very quiet about issues requiring recall until such time as recall arrangements are in place. They don't offer full refunds because a car needs a recall. Car v bike is not a good comparison.

The OPs contract is with whichever retailer sold the bike, surely, not with the manufacturer. And consequential losses, inconvenience and emotional distress won't be covered.

 

[Smokin Joe]

Whilst it is shocking that the rules seem to be biased in favour of car owners over bike owners car manufacturers generally keep very quiet about issues requiring recall until such time as recall arrangements are in place. They don't offer full refunds because a car needs a recall. Car v bike is not a good comparison.

The OPs contract is with whichever retailer sold the bike, surely, not with the manufacturer. And consequential losses, inconvenience and emotional distress won't be covered.

Agreed.

And the manufacturer has to be given a reasonable amount of time to produce the replacement part, they can't be expected to snap their fingers and pull them out of thin air. Cycle makers generally do well on recall work, if you want an example of bad think Whirlpool tumble driers.

 

[Lavender Rose]

*UPDATE*

SO... I have been checking the website for updates and it appears they are now dispatching new forks to retailers, I registered for mine around 4 weeks ago so I am really happy to see finally the end is in sight! I have missed riding it so much! I have been doing extra training on my kilo heavier Diverge Cyclocross and my times and average MPH is increasing, so I really hope I will be flying when I get the Allez back and some different tyres!

 

[hoopdriver]

Good luck with it. I can imagine how eagerly you must be looking forward to getting back out there again!

 

[Lavender Rose]

Good luck with it. I can imagine how eagerly you must be looking forward to getting back out there again!

I really am! Having a beautiful bike just sat there which cost a lot (to me anyway) just sitting there isn't fun - so so lucky I have the other bike, otherwise it would have been a bit of a sad situation!

 

[Lavender Rose]

UPDATE: 15/02/2018

Thank you for your patience as we've worked to address the safety concern relating to Model Year 2018 Allez (Base), Allez Sport, and Allez Elite forks.

We're happy to report that we've received approval for our fork recall and replacement program, and we've been working hard to source replacement forks to get you back riding as quickly as possible. Starting today, we will begin delivery of forks to your retailer, who will install the new fork on your bike at no cost to you.

As we've stated before, availability of forks will initially be limited, but we expect more forks to arrive each week. We anticipate having sufficient quantities to serve all riders globally by the end of March at the latest.

Your retailer will be contacting you via email to provide further detail on the recall and the replacement program. When a fork is available to match your bike, your retailer will contact you to schedule the replacement at your convenience.

 

[Lavender Rose]

OMG BIG NEWS!

Tredz called me earlier and said they are sending me a box today and to get the bike boxed up as and when I can and then send it back! Going to need lots of bubble wrap - will post on facebook to see if anyone can donate some to me!

 

[ColinJ]

You can often pick up a free cardboard bike box from your LBS. (It saves them the hassle of disposing of it.)

 

[Lavender Rose]

Yeah they are sending the box, but yeah I just need lots of bubble wrap!! x

 

[ianrauk]

If you have any old pipe insulation lying about then that works just as good as bubble wrap.

 

[Lavender Rose]

Thanks Ian - I will see what I have at home. I have resourceful friends

 

[ianrauk]

Its dirt cheap too if you need to buy, cheaper then bubble wrap.

 

[vickster]

Is it just me or does anyone not think it's out of order of the retailer to expect the bike to be returned?Surely one of the points of buying a brand with a big controlled dealer network is that the recalls can be handled locally. Frankly I'd be refusing to go through the not inconsiderable hassle of boxing and waiting for it to be collected. I would expect the forks to be sent to me and the repair costs covered by Specialized

 

[Lavender Rose]

The issue with that is that I don't have a local specialized dealer....I don't think?! And the work has to be done by them! It's annoying

 

[Cuchilo]

The issue with that is that I don't have a local specialized dealer....I don't think?! And the work has to be done by them! It's annoying

Call specialized and ask where the closest person to carry out the recall is . I took my " The handle bars fall off " recall to a local Evans where they sent the parts and a £100 voucher to spend .