YIKES! Specialized Recall - fingers crossed

Discussion in 'General Cycling Discussions' started by Charlotte Alice Button, 14 Dec 2017.

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  1. keithmac

    keithmac Über Member

    Quoting Vauxhall given the debacle over the way they handled the Zafaria B and Corsa heater fires is prbably not the best example..

    Hats off to Specialized imho for recalling the forks if in any doubt. Not a forced recall after serious/ fatal accidents like some other manufacturers..
     
  2. GrumpyGregry

    GrumpyGregry Here for The Fridays, Audax, and social rides.

    Whilst it is shocking that the rules seem to be biased in favour of car owners over bike owners car manufacturers generally keep very quiet about issues requiring recall until such time as recall arrangements are in place. They don't offer full refunds because a car needs a recall. Car v bike is not a good comparison.

    The OPs contract is with whichever retailer sold the bike, surely, not with the manufacturer. And consequential losses, inconvenience and emotional distress won't be covered.
     
  3. Smokin Joe

    Smokin Joe Legendary Member

    Agreed.

    And the manufacturer has to be given a reasonable amount of time to produce the replacement part, they can't be expected to snap their fingers and pull them out of thin air. Cycle makers generally do well on recall work, if you want an example of bad think Whirlpool tumble driers.
     
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  4. OP
    OP
    Charlotte Alice Button

    Charlotte Alice Button Sparkly Mermaid Princess <3

    Location:
    Ashford, Kent
    *UPDATE*

    SO... I have been checking the website for updates and it appears they are now dispatching new forks to retailers, I registered for mine around 4 weeks ago so I am really happy to see finally the end is in sight! I have missed riding it so much! I have been doing extra training on my kilo heavier Diverge Cyclocross and my times and average MPH is increasing, so I really hope I will be flying when I get the Allez back and some different tyres!

     
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  5. hoopdriver

    hoopdriver Veteran

    Location:
    East Sussex
    Good luck with it. I can imagine how eagerly you must be looking forward to getting back out there again!
     
  6. OP
    OP
    Charlotte Alice Button

    Charlotte Alice Button Sparkly Mermaid Princess <3

    Location:
    Ashford, Kent
    I really am! Having a beautiful bike just sat there which cost a lot (to me anyway) just sitting there isn't fun - so so lucky I have the other bike, otherwise it would have been a bit of a sad situation! :hyper::hyper::hyper::hyper::hyper:
     
    JhnBssll, Alan O, classic33 and 2 others like this.
  7. OP
    OP
    Charlotte Alice Button

    Charlotte Alice Button Sparkly Mermaid Princess <3

    Location:
    Ashford, Kent
    UPDATE: 15/02/2018

    Thank you for your patience as we've worked to address the safety concern relating to Model Year 2018 Allez (Base), Allez Sport, and Allez Elite forks.

    We're happy to report that we've received approval for our fork recall and replacement program, and we've been working hard to source replacement forks to get you back riding as quickly as possible. Starting today, we will begin delivery of forks to your retailer, who will install the new fork on your bike at no cost to you.

    As we've stated before, availability of forks will initially be limited, but we expect more forks to arrive each week. We anticipate having sufficient quantities to serve all riders globally by the end of March at the latest.

    Your retailer will be contacting you via email to provide further detail on the recall and the replacement program. When a fork is available to match your bike, your retailer will contact you to schedule the replacement at your convenience.
     
    Alan O, Bollo and Gravity Aided like this.
  8. OP
    OP
    Charlotte Alice Button

    Charlotte Alice Button Sparkly Mermaid Princess <3

    Location:
    Ashford, Kent
    OMG BIG NEWS!

    Tredz called me earlier and said they are sending me a box today and to get the bike boxed up as and when I can and then send it back! Going to need lots of bubble wrap - will post on facebook to see if anyone can donate some to me!
     
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  9. ColinJ

    ColinJ Hillfinder General

    You can often pick up a free cardboard bike box from your LBS. (It saves them the hassle of disposing of it.)
     
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  10. OP
    OP
    Charlotte Alice Button

    Charlotte Alice Button Sparkly Mermaid Princess <3

    Location:
    Ashford, Kent
    Yeah they are sending the box, but yeah I just need lots of bubble wrap!! x
     
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  11. ianrauk

    ianrauk Tattooed Beat Messiah

    Location:
    Barmy in Barming
    If you have any old pipe insulation lying about then that works just as good as bubble wrap.
     
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  12. OP
    OP
    Charlotte Alice Button

    Charlotte Alice Button Sparkly Mermaid Princess <3

    Location:
    Ashford, Kent
    Thanks Ian - I will see what I have at home. I have resourceful friends :gun:
     
  13. ianrauk

    ianrauk Tattooed Beat Messiah

    Location:
    Barmy in Barming
    Its dirt cheap too if you need to buy, cheaper then bubble wrap.
     
    Gravity Aided likes this.
  14. vickster

    vickster Legendary Member

    Is it just me or does anyone not think it's out of order of the retailer to expect the bike to be returned?Surely one of the points of buying a brand with a big controlled dealer network is that the recalls can be handled locally. Frankly I'd be refusing to go through the not inconsiderable hassle of boxing and waiting for it to be collected. I would expect the forks to be sent to me and the repair costs covered by Specialized
     
  15. OP
    OP
    Charlotte Alice Button

    Charlotte Alice Button Sparkly Mermaid Princess <3

    Location:
    Ashford, Kent
    The issue with that is that I don't have a local specialized dealer....I don't think?! And the work has to be done by them! It's annoying
     
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